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Change/Configuration Administrator: Ettain Group

Job IDBHJOB1_10214
Company NameEttain Group
Job CategoryTechnology
LocationCharlotte, NC
Position TypeFull-Time, Employee
Salary$45 to $50 per hour
Experience2-5 Years Experience
Desired Education LevelOther
Date PostedOctober 27, 2009 (Reposted Dec 3)
View Ettain Group profile and job listings


Charlotte based company has an immediate opening for a Change/Configuration Administrator

Required

  • Customize HPs Service Manager to conform to the needs of business.

o Define workflows

o Create notifications

o Modify forms and fields

o Define profiles

Create and modify application views in HPs Universal Configuration Management Database.

Tailor discovery patterns for the uCMDB to fit the requirements of the business.

Compile custom Change Management reports in the both Service Manager and the uCMDB as needed.

Preferred

Assemble and collect required information for the uCMDB from multiple IT teams as well as other enterprise units.

Understand the Change and Configuration Management process as defined by the ITIL methodology, and how it relates to other IT disciplines such as Incident, Problem and Release Management.

Understand basic networking infrastructure including: switches, routers, servers and communication protocols.

Identify ways to assist in process improvement.

Maintain technical relationships with strategic partners and vendors as necessary.

Experience with HPs Release Control.

ITIL Foundations certified.




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