Yahoo! Search
Yahoo! Hotjobs
Sign In
New User? Sign Up
close Advantages of 'Apply Now'
'Apply Now' provides you with a fast and easy way to apply to a job and has many benefits over other methods of applying including:
  • Apply to multiple jobs quickly and easily. If you've used the 'Apply Now' process before, we've already saved your information. Just select and preview your resume and optional cover letter and submit.
  • Receive confirmation of submission. With your information automatically sent and saved in our system, we'll make sure your resume gets in the recruiter's HotJobs account and we'll send you a confirmation email.
  • Stay organized in your job search. You can centrally manage your resume activity history online anytime. Keep track of the date, company and position you applied for, and the resume and cover letter you sent.

Lab Outreach Mgr: UMASS Memorial

Job ID13073
Company NameUMASS Memorial
Job CategoryManagement/Executive; Healthcare
LocationWorcester, MA
Position TypeFull-Time, Employee
Experience2-5 Years Experience
Date PostedOctober 26, 2009 (Reposted Dec 21)
UMASS Memorial
View UMASS Memorial profile and job listings

Our comprehensive network of care includes a three-campus academic medical center, four member community hospitals, affiliated community hospitals, outpatient clinics, community-based physician practices, home health, hospice, rehabilitation and mental health services. As the clinical partner of the University of Massachusetts Medical School, our physicians have access to the latest clinical trials and cutting-edge technology providing our patients with quality and compassionate health care.
Lab Outreach Mgr
Department:
Schedule:Full-time
Shift:SHIFT 1 (DAYS)
Hours:40
Requisition Number:13073
Job Details:

UMM LABS ADMINISTRATION

Flex Job Description:

Responsible and accountable to the Director of Health System Laboratory Services (the "Lab Outreach Director"). Serves as the primary liaison between assigned laboratory outreach customers and UMMMC hospital laboratories to ensure that the laboratory services provided meet customers' needs. Monitors and evaluates the performance of phlebotomists in assigned customer sites and draw stations, responds to customer and patient issues regarding those phlebotomists, determines disciplinary actions and conducts annual performance reviews regarding customer patient issues for those phlebotomists. Is responsible for selling prospective new clients as assigned by the Director and for maintaining lab outreach business from existing clients. Promotes business growth by ensuring positive relationships with all assigned clients. Assists in ensuring that laboratory outreach program goals are met.

Job Requirements:

Associate Degree and/or applicable related job experience. Minimum of 5 years of laboratory customer service, laboratory customer account management and/or laboratory sales experience. Strong interpersonal skills and ability to supervise employees in different locations is required. Excellent working knowledge of lab operations required. Medical terminology required. Excellent verbal and written communications skills required. Ability to manage multiple tasks and prioritize effectively required. Strong problem solving abilities with attention to detail required. Ability to use personal computers and proficiency with standard applications software required.

Serves as the primary liaison to outreach clients.  Resolves customer & patient concerns in assigned sites. Monitors & evaluates performance of assigned staff. Responsible for selling assigned prospective new clients and retaining existing business.  Strong knowledge of lab operations REQUIRED.  Travel REQUIRED.  5+ yrs account mgmt and/or lab ops or sales experience REQUIRED. 

MNST

HR Use Only:





Tips For A Safe Job Search: Never give your bank account information, credit card or social security number to a prospective employer. Do not accept any offers to cash checks or wire money. Click here to Learn More.

NOTICE: We collect personal information on this site. To learn more about how we use your information, see our Privacy Policy.

About Yahoo! HotJobs | Affiliate Program | Advertise with us