Sales Reporting Analyst: Speakeasy

Company Summary:

Speakeasy is one of the nation’s leading broadband voice (VoIP), data and IT service providers. Speakeasy helps small businesses succeed by offering simplified voice and data solutions that improve the customer experience, increase employee productivity and help cut costs. Based in Seattle , Speakeasy has provided award-winning customer service since 1994. Speakeasy became a subsidiary of Best Buy in April 2007, working with Best Buy For Business to champion technology for small businesses throughout the U.S. Visit Speakeasy at www.speakeasy.net or call 800.556.5829.

Position Summary:

This position is responsible for understanding performance and providing metric analysis utilized by the sales management team in order to drive improvements throughout the Sales Department.

Responsibilities:

• Working through the Sales Review process to measure and track process performance, Sales Performance and assisting management in driving process improvements
• Work with business owners to develop new metrics based on changes in the business, changes in the organization etc, including identifying and recommending new potential metrics.
• Continuously auditing data to ensure established KPI targets are constantly met or exceeded
• Performing data extraction and trend analysis to understand statistical behavior of data
• Executing quantitative analyses that translate data into meaningful, actionable recommendations
• Contributing to process efforts by defining requirements to ensure the availability of relevant data across core processes; working with reporting team to define requirements
• Working with Resource Planning Lead to create staff scenarios for budgeting purposes
• Using SQL queries to collect and aggregate data for reporting and analysis
• Applying intermediate-level math and statistics to create models of business operations, develop goals, and measure progress against goals; creating and implementing metrics
• Assisting management with the planning and design of business processes and systems, including making recommendations for improvement. Supporting process management cross-functionally as appropriate
• Performing self-guided analyses of important business problems or questions as they present themselves
• Performing analysis of asset utilization and making recommendations for improving leverage of assets
• Advocating business operations goals and objectives to all levels of the organization, as well as cross-functionally
• Managing process improvement projects from initial planning to implementation
• Preparing reports and presentations
• Carrying out other responsibilities as assigned

This position requires the following skills and experience:

• Bachelor's Degree in Business or equivalent work experience
• 3 years experience working in a high-tech, operations, or high-volume transaction environment
• Experience in data tracking, reporting and communication automation
• Ability to collect data manually while guiding systems and tools development to automate collection of desired data
• Ability to analyze data and summarize into meaningful recommendations
• Strong communication and presentation skills, including the ability to articulate complex quantitative information in simple business language for management
• Ability to deliver quality work under a rigorous schedule
• Ability to focus on and manage intense details, while keeping the larger organizational picture in mind
• Excellent self-organization and time-tracking skills, as this position requires the simultaneous tracking and management of many ongoing responsibilities and ad-hoc or urgent requests
• Experience with workflow tools such as Remedy

• Proficiency with intermediate-level math and statistics required, including measurements of central tendency and dispersion, sample design and sampling error, simple linear and multiple regression, ANOVA, and chi square.
• Intermediate-level skills in Excel, Access, and SQL
• Ability to work independently with minimal direction

Please apply direct at: www.speakeasy.net/careers

Speakeasy offers a full suite of benefits, including full medical, dental, and vision coverage (100% paid for employees); a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to Speakeasy’s continued success.