Sales Support Representative: Corsair Memory, Inc.

Corsair Memory has been a leader in the design and manufacture of high speed memory modules since 1994. Corsair has earned a reputation as being the first to market with leading-edge products supporting new computing platforms and technologies. Corsair supplies memory for applications ranging from ultra-high performance gaming systems to mission-critical servers.

Corsair is looking to expand our Sales Support Team located in Fremont, California. Sales Support Representatives (SSR’s) have overall responsibility for opening and managing customer support cases, processing part orders, supporting all incoming requests for customers and sales force, be proactive and managing other non-technical areas of support. We are looking for energetic, outgoing, detail oriented people who enjoy working in a fast pace, ever changing environment. Your ability to multi-task, be professional and follow through on tasks to completion while keeping an extremely high level of customer satisfaction is a essential!

Key Sales Support Functions:

· Daily interactions with Corsair’s top accounts

· Assist sales with locating & prospecting new potential accounts

o Requires ability to cold call

· Assist with implementing new deals and promotions

· Assist with follow through on pending deals and promotions

· Consistently review customer’s active Corsair product listings

o Ensure the right products are being sold at each account

o Ensure new products are sku’d and stocked quickly

o Ensure obsolete products are removed/sold through accordingly

· Maintain & manage customer stock levels

o Review for price protection, over stock and credit claims

o Provide detailed analysis to sales & management on weekly basis

· Manage customer PO requests

o Drive RFQ requests and approvals with sales and marketing

o Review & Confirm incoming PO requests

o Process approved PO requests as needed

o Coordinate daily shipments with planning/shipping

o Communicate availability & order status with customers

o Backlog management

o Coordinate special requirements accordingly

o Assist customer with lost/damaged package claims

· Reporting (Excel & PowerPoint)

o Assist with daily/weekly/monthly sales report updates

o Generate new data tracking reports

o Present data in daily/weekly/monthly meeting

· RMA Requests

o Review and approve requests for RMA

o Supply RMA# and return instructions as needed

· Interaction with finance

o Review & assist with payment when necessary

o Work with the Sales Rep & customer on delinquent accounts

o Follow through with set up for new accounts

Skills required:

• Exceptional written and verbal communication
• 3 years experience supporting internal/external sales staff
• Advanced capabilities with MS Word, Excel, Outlook & Power Point
• Strong problem solving and change implementation skills
• Industry experience, (memory, motherboards, CPUs)
• Oracle & Discoverer experience a plus

Compensation will be competitive and will depend on experience. Please only apply if you have read, understand and have the necessary experience needed to fill this role.