| EMC Corporation. Where Information Lives. We are the world leader in products, services, and solutions for information management and storage. We are a trusted provider of information infrastructure, helping organizations of every size around the world keep digital information protected, secure, and continuously available. With 31,000 people worldwide and four straight years of double-digit revenue growth, we are among the 10 most valuable IT product companies in the world. We pride ourselves on doing what's right and on putting our customers' best interests first. We are devoted to advancing our people, customers, industry, and community. We are EMC, where information lives. Job Description Job Title: EMC RSA enVision Professional Services Consultant (Windows Network Engineer)
Job Description:
Summary: RSA, The Security Division of EMC is headquartered in Bedford , Massachusetts . RSA is the expert in information-centric security, enabling the protection of information throughout its life cycle. RSA enables customers to cost-effectively secure critical information assets and online identities wherever they live and at every step of the way, and manage security information and events to ease the burden of compliance. They offer industry-leading solutions in identity assurance & access control, encryption & key management, compliance & security information management and fraud protection. These solutions bring trust to millions of user identities, the transactions that they perform, and the data that is generated. RSA, The Security Division of EMC, was formed in September 2006 following EMC Corporation’s acquisitions of RSA Security and Network Intelligence. The RSA – enVision Practice Consultant is responsible for the technical implementation and project management of professional services engagements for RSA’s enVision Data Security Group’s Logging, Monitoring and Reporting applications. These projects may include analyzing requirements, implementation, customization, integration and documentation for the customer. The Associate Practice Consultant works closely with sales, project managers, other professional services personnel, and the customer to ensure a smooth implementation and transition from start-up to integration/production mode. Key responsibilities include the successful execution of all consulting engagements, which encompass evaluating customers' strategic business issues, identifying requirements, creating business case justifications, and proposing appropriate enterprise solutions. Capable of working with minimal supervision. Knowledgeable of industry best practices in the implementation of complex technical solutions. Demonstrates strong interpersonal skills. This position will require travel throughout the United States , and possible travel. We are seeking a service-driven individual to join our Professional Services staff as an Associate Professional Services Consultant. The Professional Services Consultant acts as a company representative in a post-sales role to provide installation, training, and customization services. The Professional Services Consultant must work diligently to get customers up and running with RSA enVision hardware and software products. Primary responsibilities will include, but are not limited to:
- Provide on-site installation, training, and customization services at customer sites.
- Provide customer product training in via phone and/or webinar
- Assist with the development of Statements of Work for complex projects
- Ability to build project plans and manage complex projects
- Some outside-normal-hours visits as necessary
- Logging all issues into databases
- Proactive follow up on all issues and customer visits
- Analysis and debugging of technical issues
- Provide technical documentation and knowledge base updates
- Assist technical support as needed during times of staff shortages
Minimum requirements for consideration:
- Minimum of a 4 year (i.e. Bachelors) Degree in a technical discipline (Engineering, Computer Science, Information Systems/Science, Mathematics, etc.) or equivalent experience
- Minimum 2 years experience delivering consulting services to customers in complex network environments, including exposure to security environments (SOC, NOC, LAN/WAN, Desktop)
- Expert level knowledge of Windows XP, Windows Server 2003, Microsoft Office and Internet Explorer.
- Familiarity with Firewalls, Routers, VPN devices, VPN, or other network and security devices
- Familiarity with HTML/CSS/XML
- Experience with SQL query execution and basic troubleshooting
- Thorough understanding of network and security principles (TCP/IP, DNS/WINS, firewalls, routers, IDS, VPNs)
- Positive, can-and-will-do, team player attitude.
- Positive appearance and charismatic demeanor conducive to presenting information to customers in a face-to-face encounter
- Ability to clearly relay technical knowledge to both technical and non-technical people, written and verbally.
- Resourceful and self-sufficient, as help may not always be readily available
- Project management experience, particularly in the area of application implementation
- Ability to manage multiple, concurrent tasks.
- Willing and able to travel up to 90% of the time, including possible international travel
- Ability to rack and perform basic cabling connections for server hardware.
Additional Beneficial Experiences:
- Experience installing rack-mounted servers and appliances: power, network, disk.
- Experience using enVision LS, enVision, or Private I network intelligence software
- Relevant security / product vendor certifications, including but not limited to:
- Windows OS certifications (MSCE, MCP, etc.)
- Security certifications (CISSP, etc.)
- Device Vendor Certifications (Cisco CCNA/CCNP, Check Point CCSE, NICE, etc.)
PLEASE REFERENCE JOB CODE: "PRACTICE CONSULTANT RSA ENVISION"
FORWARD RESUMES DIRECTLY TO: brownstein_eric@emc.com
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