UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?
Key Accounts Strategic Account Executive, UHC - Philadelphia, PA-314917
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description UnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
When you work with UnitedHealthcare, what you do matters. It's that simple...and it's that challenging.
In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.
- Overall management of a book of business.
- Accountable for the maintenance, growth and increased profitability of existing business, the acquisition of new business on existing accounts, customer satisfaction and the strategic direction of assigned accounts.
- Reports to the local market Director of Account Management in the Key Accounts LOB and to the Regional VP of Account Management in both Major Markets and Public Sector LOBs
- Direct strategic, customer specific initiatives, which deliver value added services through the execution of client specific business plans.
- Expand the existing managed care network penetration for existing customers.
- Coordinate and influence superior customer service delivery by developing and maintaining strong intercompany relationships.
- Forges relationships with key customers and consultants; acts as main contact for UnitedHealthcare.
- Develop and monitor client financial performance including renewal planning, negotiation and profitability levels.
- Act as Team lead for other SAE?s, providing direction and support as required.
- Consistently exceeds objectives for profitability and persistency.
- Secure new business through marketing and effective product and service expansion.
- Participates in all major finalist presentations and RFP/NBEA situations
- Recognized as a subject matter expert for products, service and technology aspects.
- Establish and maintain strong and appropriate relationships with customers and consultants; ensure Senior Manager has customer specific high level/board level decision making contacts.
- Demonstrate marketing and technical expertise through: Client, broker and consultant meetings.
- Assessment of approach, resources, and contacts needed to complete RFPs.
- Preparation for, and participation in, new business site visits and finalist presentations.
- Provide feedback to management on market trends as represented by our clients.
- Maintain a high level of healthcare industry knowledge as well as customer's industry.
- Ongoing maintenance, communication and collection of customer's fee revenue and insured premiums (DSO) in collaboration with finance and collections department.
Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career.
Qualifications
- Performance Driven:
- Delivers exceptional performance; strives to achieve stretch objectives; focuses on results, not efforts.
- High-Velocity Change:
- Drives initiatives to achieve organizational targets; able to adapt to rapidly changing conditions; continually seeks ways to improve process; demonstrates creative, cost-effective solutions.
- Operating Efficiency:
- Focuses on execution, removing obstacles and distractions, develops new processes that enhance efficiency and performance.
- Effectively understands use of data to effect positive change in utilization patterns
- Top-Performing Employees Are Our Greatest Asset:
- Fosters a competitive environment and serves as a role model to other employees.
- Self motivated; maintains a high level of work quality, focuses of detail and in dependable in meeting commitments and fulfilling obligations
- Cutting Edge:
- Consistently demonstrates ability to act and react swiftly to challenges.
- Build Value to Customers:
- Builds and strengthens customer relationships; finds better ways to meet customer needs; acts ethically, maintaining the highest personal and professional integrity.
- Accountability Through Matrix Management:
- Works effectively within the matrix, promoting trust and communications across the business segments; collaboratively builds strong relationships.
- Strong interpersonal skills; networks outside and inside the organization and builds positive relationships with key individuals and groups.
- Organizational and Personal Influencing Skills:
- Creates, builds, and maintains relationships that enhance the performance of the business, including those outside direct control.
- Obtains commitments from individuals or groups to ensure organization's success.
- Ability to influence individuals at all levels of the organization.
- Bachelors degree or equivalent experience in related field
- 3 - 5 years of account management or related experience.
- Strong working knowledge of UHCs portfolio of products, marketing and managed care knowledge.
- Strong working knowledge of business planning and financial/underwriting acumen required.
- Excellent communications and interpersonal skills (internal/external)
- Solid influence, collaboration and listening skills.
- Proven ability to navigate an often ambiguous and complex organization to resolve customer issues.
- Solid negotiation and leadership skills.
- Ability to create a strategic vision and plan its implementation.
- Strong team player.
- Proficiency in Microsoft Word and Powerpoint
- Superior verbal, written and presentation skills.
- Customer-focused; able to work with employers, consumers, consultants, brokers.
- Sales insurance license maintained by law
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. |
