OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.
By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.
OptumHealth Care Solutions offers tailored programs that can enhance clinical outcomes and reduce costs for customers. The Care Solutions organization offers best-in-class programs and care management services to help consumers receive the right care at the right time in the right place.
Position Description:
Positions in this function include those responsible for initial triage of members, administrative intake of members, working with dialysis units and the clinical team, including placing outbound calls to providers to obtain information and clarification, researching demographic information and performing follow up work, initial member intake and case assignment, identify and transcribe specified lab and clinical information, communicate information to the case manager and managing incoming calls.
Primary Responsibilities:
- Initial member intake and case assignment
- Placing outbound calls to providers to obtain information
- Researching demographic information and performing follow up work for the Case Manages
- Identify and transcribe specified lab and clinical information. Communicate this information to the case manager
- Manage incoming calls
- Scheduling appointments and preparing correspondence
At OptumHealth, you will perform within an innovative culture that's focused on
transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
Qualifications:
- Intermediate experience with Microsoft Word and Excel required, proficiency a plus
- 1+ years of knowledge or familiarity with medical terminology
- 1+ years experience working in a administrative or clerical role within office environment
- 1+ years Experience interacting with internal/external clients or customers
- 1+ years handling information of a very sensitive and confidential nature
- Associates Degree, preferred
- Bi-lingual is a plus ( Spanish/English)
- Working as part of a virtual team a plus
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
