FITNESS MANAGER - PHOENIX: 24 Hour Fitness

The Fitness Manager (FM) ensures that the club delivers a high quality fitness experience to all members.

· hires, trains and develops a strong team of Floor Instructors and Personal Trainers.

· responsible for the successful attainment of department targets, including revenue and

member retention.

· is the point of reference for fitness expertise within the club.

Span of Control / Organizational Relationship / People Management:

Job scope: 1 club

This position directly manages the following positions inside the club:

· Assistant Fitness Manager (if club size warrants)

· Personal Trainers (5-15)

Essential Duties & Responsibilities:

The FM is responsible for performing the following activities for the club:

STAFFING AND DEVELOPMENT [40% of time]

Maintain a fully engaged and high performing fitness team that aligns with company values and goals. To achieve this objective, the FM will:

· Hire (with CM approval), develop and manage performance of qualified Fitness Trainer professionals

· Train & develop Membership Counselors regarding fitness and supplementation expertise, emphasizing the impact of these on membership retention

· Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities

· Manage the Personal Trainer schedule within budgeted hours as submitted to and approved by the CM

· Mediates club employee relations matters for all club fitness employees

· Discipline staff under the guidance of the Club General Manager and consult with the Human Resources Manager for additional direction

FITNESS MANAGEMENT [30% of time]

Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training and programs within 24 Hour Fitness standards. The FM is responsible for the successful attainment of fitness and supplement revenue goals. To achieve these objectives the FM will:

· Ensure that all 24 Hour Fitness components are present in all client programs

· Develop weekly work schedules for fitness staff. Ensure staff properly uses the Time & Labor system, ensuring no overtime is worked outside of company guidelines. Alert CM if club payroll expenses exceed budget

· Provide member service and support related to fitness servicing issues. Assist members and encourage their involvement in fitness services.

· Ensure accurate administration of client Training programs, including client files, session logs, supplement purchases, measurement tracking, workout programs

· Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by the Company with regards to CPT and Supplements. Review weekly sales numbers & club statistics w/ CM to identify potential revenue gaps & modify sales execution as necessary

· Guide all new employees through In-Club-Training and enroll all new personal trainers in CPT classes. Regularly train staff on industry updates and coaches personal trainers to be continually successful to ensure that all clients are trained professionally

SALES AND SERVICE [20% of time: club specific]

Participate and provide direct execution support in the fitness area.

Depending on the club revenue size, these activities may be entirely delegated to assistant managers and other team members (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs).

As revenue and staff levels decrease, the FM will have increasing personal accountability for:

· Direct selling, including achievement of personal monthly sales quotas

· Assist in revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc

· Conduct personal fitness training sessions as necessary

GENERAL [10% of time: club specific]

In addition to specific functional accountabilities, the FM is expected to act as ‘cross functional’ manager. The FM develops a broad skill set in order to understand the fundamental roles and duties of their Service Manger and Membership Manager peers. The FM is able to ‘step in’ to assist members and team members to resolve issues in those functions if the SM or MM is absent. The FM’s development may involve formal cross-training, and/or informal activities.

Knowledge, Sills & Abilities:

· Knowledge of 24 Hour Fitness Certified Personal Training Program including program

software

· Knowledge of Personal Training Technique and program design

· Must be able to adjust and operate all club equipment

· Experience in coaching / motivating groups

· Strong interpersonal & communication skills. Able to generate, maintain & demonstrate

a friendly, enthusiastic & positive attitude.

· Possesses a strong member service focus. Responds professionally to requests and

inquires from guests, members and staff

· Leadership skills

Certifications / Education level:

· Preferred: Degree in Fitness Sciences

· CPT certification and National Certification

· AED and CPR certification

Experience:

· 1-2 years as a Personal Trainer

· Preferred: Prior management experience in retail/hospitality industry leading 3-10

employees

· Preferred: Consultative sales experience

Physical Requirements:

· Ability to work in club office; move about club floors and rooms; review, revise, create

club paperwork; communicate with employees, members, and the public.

· Occasionally required to demonstrate or explain proper physical fitness activities,

techniques and procedures. Regularly required to lift up to 25 pounds.

· Travel: Must be able to travel by car and airplane up to 10% of the time

· Ability to communicate telephonically with members

· Ability to access and operate Company computer system including prepare documents,

enter data into computer system, read reports from a computer data base or email

system

Work Environment:

· While performing the duties of this job, regularly exposed to moving mechanical parts

· The noise level in the environment is occasionally loud

· Extended workdays are a frequent occurrence, as are weekends and holidays as

needed to support the business