Tele-Banker: ESL Federal Credit Union

Bright Future.

Consider ESL-and a job with a real future. Because how far you go here is entirely up to you. As a $3.6 billion financial institution with more than 292,000 members, and 18 branch locations, ESL is one of the largest and most progressive federal credit unions in the country. We are known for valuing people and sharing our success with our employees.

Consider an opportunity with a leading local organization!

· Recognized as one of Training Magazine’s “Top 125” companies in 2007, 2008 and 2009

· Recipient for seven years in a row of “Rochester’s Choice Awards” by the Democrat & Chronicle readers as Rochester’s “favorite bank/trust company”

We offer a very generous compensation and benefits package including health, dental, life, 401(k), pension, vacation, paid holidays, profit sharing, and more. Part-time employees that work 28 hours/week or more are offered the same medical and dental cost shares as full time employees.

Due to our continued success, ESL is always on the lookout for talented people to join our team. We are now seeking Tele-Bankers to deepen member relationships through counsel, promotion, and cross sell of ESL products and services.

This position is accountable for providing quality service and sales by handling inbound and outbound telephone calls in a call center environment, including acquiring, maintaining, and deepening member relations cross selling ESL products and services.

Principal Accountabilities:

• Establish and maintain positive member relations via telephone by answering questions, resolving member issues, complaints or errors, and making operational or procedural recommendations to improve member satisfaction, as needed, according to company policy
• Meet or exceed individual goals for loans, shares and ISLLC lead referral by identifying opportunities on inbound calls, prospecting through outbound calling, and building / managing member relationships, utilizing the book of business as a resource
• Adhere to company and departmental policies with regards to attendance, daily schedules, call handling expectations, timesheet preparation, and all pertinent sales reports
• Demonstrate ESL core values and contribute towards teamwork by working cooperatively with other ESL departments, attending and participating in sales meetings and other ESL functions, and acting as a mentor to less experienced team members
• Develop and maintain a strong working knowledge of ESL’s products, services, and company and compliance policies

Position Requirements:

· Minimum one year in sales/service in the financial services or comparable industry

· Extremely comfortable working with computers using word processing, spreadsheet software and a variety of applications in a windows environment

· Strong, effective communication skills

· Strong analytical, problem solving, and decision making abilities

· Ability to perform multiple functions in a fast-paced working environment

· Flexibility in work schedule

· People & team oriented

· Understanding of banking products & services preferred

Please visit our website at www.esl.org to review current openings or click on the link below to apply directly to one of the Tele-Banker opportunities.

https://www.ultirecruit.com/ESL1000/jobboard/ListJobs.aspx?__VT=ExtCan

ESL Federal Credit Union is an Equal Opportunity Employer.