Help Desk Analyst (Sr., Jr., Entry): Energy Enterprise Solutions, LLC (EES)

Help Desk Analyst

Arlington, VA

Clearance:

Minimum Security Clearance Requirement: US Citizenship Required – Clearable to Top Secret (TS)/DOE Q

Duties and Responsibilities:

· Provide Tier I level IT support

· Provide trouble call resolution

· Input trouble calls into ticket tracking system (Numura)

· Resolve trouble calls; in person, over phone and through email

· Use remote tools such as remote desktop to analyze and resolve trouble issues

· Provide follow-up service to end-users to ensure that service provided by the Technical Support Center has addressed their needs in a timely and efficient manner

· In depth knowledge of the following operating systems, software, and systems: Microsoft Office Suite 2003 and later, Adobe Professional, Public Key Infrastructure (PKI), printers, scanners, laptops, desktop computers, and desktop encryption software (Winmagic, and Credent)

· Resets passwords

· Account Setup

· Configuration of hardware and software

· Installs Microsoft Windows Patches and updates

· Load computer with government furnished system images

· Familiarity with blackberry support

· Assist with the set up of Video Teleconferencing sessions, training classrooms, and other conference room requests.

· Perform computer re-images, assist users with data back and restore, and installation of software applications.

· Assist with the installation of software and security updates to client systems.

· Assist with the installation and troubleshooting of printers, scanners, desktop, and laptop computers.

· Assist customers with encryption and data recovery procedures.

· Assist in the research, evaluation, testing, selection, procurement, implementation and maintenance of new software/hardware/systems.

· Document customer and software configurations and develop and/or update standard operating procedures and training materials.

· Good oral and written communication skills

Qualifications- Senior:

· Required IAT Level I certification – Per DoDD 8570.1

· Required Secret Clearance

· 4 years experience required

· Provide weekly, monthly and escort reports to include task, completed, project status and summary reports

Qualifications- Junior:

· Required IAT Level I certification – Per DoDD 8570.1

· Required Secret Clearance

· 2 years experience required

· Provide weekly, monthly and escort reports to include task, completed, project status and summary reports

Qualifications- Entry:

· Required IAT Level I certification – Per DoDD 8570.1

· Required Secret Clearance

· Minimum 6 Months to 1 Year Experience

· Provide weekly, monthly and escort reports to include task, completed, project status and summary reports

Energy Enterprise Solutions, LLC is an Equal Opportunity Employer and strives for diversity. Careers with Energy Enterprise Solutions, LLC (EES) feature excellent growth, very competitive health and welfare benefits, and 401(k) program with a Company match.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.