Sales/Support Engineer: GBH Communications, Inc

The essential functions of this position include:

· Answer customer calls and provide exceptional remote assistance to clients and other team members

· Assist sales team with design/integration quotes

· Answer pre sales technical questions

· Provide exceptional INTERNAL customer service by supporting GBH’s internal video equipment to ensure operability and reliability

· Test returned video systems and troubleshoot and upgrade, as needed

· Assist with customer demos, as needed

· Provide end-user training over video to customers

· Work with manufacturers to ensure complete problem diagnostics and initiate replacement, as needed

· Use and update database tools for service and installation tickets, as well as other customer and product information accuracy

We are seeking an individual with the following qualities:

· Experience to include integration and technical support of Audio/Video equipment for corporate deployments, in pre-sales or post-sales engagements Knowledge of H.320,H.323, SIP protocols.

· Ability to read network captures and a working knowledge of Ethereal is a +

· Knowledge of ISDN T1/E1, Ethernet. Cisco Certified (CCNA or other desired) Knowledge of TCP/IP networking, switches, Routers, and Firewalls required

· Working knowledge of MCU's and related Network products. (i.e. Gatekeepers, Gateways, Management Software)

· Basic understanding of Server OS and Applications (Win2k3 server, IIS,SQL)

· Ability to multi-task between concurrent customer situations and provide escalation assistance when needed

· Ability to work with management on developing process improvements Must be highly organized and detail-oriented.

· Must have excellent verbal and written communication skills including ability to effectively train others

· Ability to work in conjunction with a team and management to reach/exceed the client/customer service satisfaction

· Demonstration of a customer service orientation through a proven ability to work well with channels, partners, and end-user customers

This is a full time position, offering access to such benefits as paid vacation and personal time, access to health benefits and a pre-tax savings plan, 401(k) and more.

PLEASE NOTE THAT THIS POSITION IS LOCATED IN BURBANK, CA. WE CANNOT OFFER TELECOMMUTING OPTIONS, NOR RELOCATION BENEFITS.

If you have the qualifications we are seeking and are up to the challenge, we look forward to speaking to you!!!