Physiotherapy Associates, one of the nation’s largest and fastest growing physical therapy rehabilitation companies has an opening in our Bethlehem, PA clinic for a Full TIME Patient Services Manager. The Patient Services Manager is the initial point of contact with patients and is the clerical support person for the office staff. This position is the liaison between clinic staff and patients and is responsible for being able to effectively and professionally communicate company policies, procedures and insurance information. The position is responsible for following all compliance, Medicare and HIPPA policies.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Answers phones, takes and relays messages in a professional and timely manner.
2. Schedules patients for services to assure their treatment goals are met. Calls and reminds patients of appointment times as necessary to assure appointments are kept. Assures missed appointments are rescheduled.
3. Communicates with patients clearly explaining the clinic’s practices for insurance, co-payments, and scheduling appointments.
4. Calls insurance companies before each patient’s first visit to verify their insurance coverage. Communicates with patients to explain what will or will not be covered.
5. Meets with patients on their first visit to assure all necessary paperwork is completed before treatment begins.
6. Collects patients’ co-payment each office visit. Reminds patients as necessary the clinic’s policy that requires co-payments be paid each visit.
7. Performs other office support work for staff as needed.
8. Assures compliance with Federal/Medicare guidelines and company compliance policies.
Physiotherapy Associates owns/operates over 750 outpatient clinics nationwide. We provide physical, occupational and speech therapy services to patients recovering from orthopedic, sports related, and neurological illness and injury. We are in the midst of a tremendous growth period and need qualified Patient Services Coordinators!
Benefits:
• Competitive salary
• 401k plan
• and more!
Requirements
EDUCATION/CERTIFICATION: High School Diploma or GED required; Associates Degree preferred
SKILLS/ABILITIES:
o Ability to communicate effectively and professionally with a wide variety of people
o Strong organizational skills with attention to detail and accuracy
o Basic computer skills
o Ability to handle multiple tasks in a very busy environment
Physiotherapy Associates is an Equal Opportunity Employer. M/F/D/V
APPLICATION INSTRUCTIONS
Please email your resume in MS Word, RTF, HTML, or ASCII text format to 43587-JB--765@physiocorp.hrmdirect.com. If you wish to enclose a cover letter, please include it in the body of your email message.
