Customer Care Representative: Total Clerical Services

If you're a motivated individual with excellent communication skills, computer skills and previous customer service experience; then, look no further!! These professional positions require a strong work ethic and experience in a fast paced call center. The ideal candidate will demonstrate outstanding communication and organizational skills, along with a strong desire to grow within the organization. In this position you will learn our business from other peers and teammates and it will offer room for future advancement.

Duties and Responsibilities:

1. Available 95% of scheduled workday to answer incoming technician phone calls. Respond to internal customer requests and inquiries regarding repair issues.

2. Update database with accurate notes from technicians and provide them to the Analyst for follow up with the customer.

3. Follow up with customers and account managers to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.

4. Check updates using electronic systems and update internal database with notes from other carriers.

Requirements:

* 1- 2 years customer service experience in a fast paced call center environment.

* Excellent PC skills including Windows, Word, Outlook and web-based applications. Typing skills are a must.

* Excellent communications skills in both verbal and written form.

* Ability to manage multiple tasks simultaneously.

* Must work well both independently and in a group.

* Regular and punctual attendance.

* Must be aggressive, focused and possess the ability to resolve problems efficiently.

* Must be available to work 2 weekend days per month. Both 1st and 2nd shift positions available!

* Motivated team player who also has the ability to work independently with minimal supervision.