Auto/Home Sales Supervisor - Global Consumer Operations - Marsh - Urbandale, IA: Marsh

• Monitors workflow and department processes to ensure production and quality goals are met.
• Provides assistance to the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and encouraging a positive team atmosphere.
• Handles and resolves escalated client inquiries.
• Communicates updated information to staff in order to provide excellent customer service.
• Consults with management to improve effectiveness and efficiency of workflow and communicates trends and escalated issues as appropriate.
• Interviews and selects candidates, conducts performance management, and fosters employee development.
• Monitors staff functions, mentors, and provides feedback to employees.
• Analyzes reports to ensure objectives are met and determine ways to enhance departmental productivity.
• Recommends training programs to ensure the continuous education and development of personnel.
• May collaborate with carriers on product enhancements, pricing, and software improvements.
• May oversee new application preparation, clerical flow, and renewal processes.
• Other duties as assigned.

• High school diploma required and college degree preferred.
• 2 years supervisory experience in customer service/sales or the insurance industry preferred.
• Excellent written and verbal communication skills to effectively interact with internal and external customers.
• Excellent organizational and time-management skills to handle multiple tasks.
• Detail oriented to ensure accuracy.
• Excellent problem solving skills to resolve customer service and departmental issues.
• Demonstrated leadership skills with the ability to provide team with a clear sense of direction.
• Ability to motivate and coach staff in a team environment.
• Basic knowledge of call management software preferred.
• Excellent computer skills and the ability to navigate through multiple systems without assistance.
• Proficient in Microsoft Office.
• Must obtain Personal Lines Property & Casualty license upon hire.