Job Description
The Customer Service Representative performs a variety of financial transactions such as cashing checks, receiving deposits, making withdrawals, receiving loan payments etc. Delivers outstanding service and builds customer loyalty and satisfaction by promoting and cross selling bank products. Maintains positive, productive working relationships, accepts challenging assignments, services complex account structures, and interacts with our customer and merchant partners.
Maintain excellent customer service which includes prompt acknowledgement of customer, friendly and courteous disposition; ensure member satisfaction on transaction requests in accordance with the Bank's "Four Steps" guidelines.
Keep abreast of all products and services offered through the bank. Inform each customer of the products, services features and benefits that the Bank provides; responsible for cross-selling products and services based on members' need; refer customers to appropriate staff when necessary. Relates own efforts to cross selling of promotional products/services to meet established Bank goals and to enhance customer value and develop and retain customer relationships.
Skills/Requirements
Minimum High School Diploma required and at least 1 to 2 years of teller experience i n a commercial bank preferred; previous 1 year experience in cross selling of bank products and services. Strong knowledge of bank operations,
procedures and compliance. Must be bilingual in (Mandarin, and Cantonese) to interact with clients.
Able to work weekends.
