Inside Sales/Client Services Representative: Shoretel, Inc.

 
**** Be sure to visit the ShoreTel booth at the Austin Job Fair on Monday****
November 16th 2009 at the Embassy Suites Austin-North.
5901 North IH-35  Austin, TX 78723

Inside Sales/Client Services Representative

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications systems. ShoreTel enables companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale , California , and has regional offices in the United Kingdom , Sydney , Australia and Munich , Germany .

ShoreTel is currently looking to fill a Inside Sales/Client Services Representative position in their Austin , Texas location.  This person will be a highly motivated individual, passionate about evangelizing emerging technology, and will be responsible for driving revenue and bookings within an assigned territory. 

This individual will be quota bearing, and will be responsible for maintaining, growing and acquiring revenue from the Installed Base.  The Client Services Manager Position will be responsible for achieving a combination of monthly quotas based on a combination of revenue from the sales of additional products and services as well as support renewals.  Your focus on Customer Satisfaction, and associated metrics, will be key to your success as well.

Role Description:

Drive revenue within territory of assigned accounts
Work with Marketing to proactively follow-up on specific campaigns
Develop great rapport with ShoreTel resellers, Area Sales Manager (ASM), and other ShoreTel employees
Generate leads for ASM follow up
Educate the partners and customers in your territory on ShoreTel’s support programs
Work closely in partnership with your sales representatives to answer support related questions, as well as to drive increased sales of the support agreements.
Work with partners and Customers to resolve outstanding issues, and answer inquiries in a timely manner
Ability to communicate and educate prospects
Develop great rapport with assigned prospects
Exceptional customer service skills – focused on exceeding customers expectations
Exceptional follow-through activity required for all interactions
Become proficient with the ShoreTel products and services 
Engage in process improvements and optimization of existing processes

Requirements:

• 2-5 years experience within software or high-tech sales
• Strong work ethic – self starter- motivated
• Ability to quickly learn technology concepts and terminologies
• Excellent phone presence, high degree of professional acumen
• Strong communication skills, excellent listening skills
• Strong Microsoft Office skills and ability to quickly learn new applications
• Detail oriented
• Strong communication skills, excellent listening skills
• Positive attitude – excellent interpersonal skills
• Demonstrated over-achievement – consistently exceeding quota
• Ability to multi-task in an extremely fast paced environment
• Strong problem solving skills

Education:

• Bachelors degree or equivalent work experience