|
'Apply Now' provides you with a fast and easy way to apply to a job and has many benefits over other methods of applying including:
Director of Technicians, Ivyland PA: Comcast Corporation
    Director of Technicians
IT'S MORE EXCITING HERE Comcast, founded in 1963, has grown into one of the world's leading communication and entertainment companies - focused on broadband cable, commerce and content. Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming - over 250 cable channels, including popular channels like - E!, Sportsnet, Exercise TV, The Golf Channel and more. Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers - providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what's important in their lives. The Director of Tech Operations is responsible for providing exceptional service to our subscribers by ensuring well-executed service delivery strategies and processes are in place. Overseeing a large mobile workforce responsible for delivering multiple product lines and services, the Director will provide leadership, strategic direction, and partner with cross-functional leaders to coordinate activities in order to ensure service reliability, market profitability and customer satisfaction. The Director partners with divisional, regional, and area teams to drive efficiencies through the business supporting a seamless delivery of products and services and has overall responsibility for managing Technical Operations, Construction, and Workforce Management teams. Job Responsibilities: Manages and develops an organization consisting of Technicians who install Comcast's products in our customers homes, ensuring the competence and continuity of qualified staff through the implementation of processes that will help in selection, training and development, appraisal and motivation techniques Specifically, need to drive, to defined metrics as well as P&L, efficiency of the technician groups while providing excellent customer service Serve as the primary point of contact for divisional and regional counterparts in relation to tech operations initiatives that impact the region Manage initiatives that affect responsible area system resources, including deployment of new products or processes, training, performance evaluation and budget; Ensure tech staff are trained and able to respond to the demands of new technology deployment and maintain an in-depth technical knowledge of new technology into residential sites. Provide leadership and direction to key operating leaders and collaborate with all cross-functional departments to ensure effective implementation of methods and procedures, to identify expedient and comprehensive solutions to customer impacting issues and to ensure attainment of profitability and growth objectives Ensures a comprehensive and proactive approach to monitor for issues and trends within and across functions to determine potential impact to service and customer experience with the ability to determine root cause and execute effective and expedient resolutions Partner with area, regional and divisional leadership teams to develop strategic plans to ensure the technical workforce is constantly engaged in learning and development to further enhance their ability to stay ahead of the competition and skilled in our technology Develop standards for plant and network management. Develop and implement strategies to achieve all service and financial goals Ensure that all business plans are achieved through effective management of tech operations, construction, quota, and dispatch personnel Establish and monitor clearly defined key performance indicators for all Technical Operations staff to support best in class customer service Responsible for overall financial management of the regional Technical Operations team, including operating expenses, capital budget, forecasting, and strategic planning for the department. Required Skills: The successful candidate will have a Bachelors Degree in a related field. Additional requirements include: Seven to Ten years senior management experience in a industry related service-provider operations environment or in a senior management role overseeing a large, mobile workgroup in a customer service oriented environment Demonstrated leadership ability in motivating staff through creating an inclusive environment, providing effective communication of goals and objectives and ensuring a strong sense of ownership and accountability towards the organizations success Strong sense of urgency in support of providing best in class customer service Strong planning, analytical, financial, problem solving and trouble shooting skills Prior experience in effectively developing and implementing strategic organizational objectives with strong change management skills Outstanding interpersonal and communication skills and a strong passion for their job Ability to effectively communicate with customers, municipal officials and agencies, and senior company management
Tips For A Safe Job Search: Never give your bank account information, credit card or social security number to a prospective employer. Do not accept any offers to cash checks or wire money. Click here to Learn More.
|
Find a job, post your resume, research careers at featured companies, compare salaries and get career advice on Yahoo! HotJobs. Start your job search now on Yahoo! HotJobs - thousands of jobs listed daily.