 Customer Operations Manager - Cleveland & Akron, OH-90555 Description Pitney Bowes Management Services is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management.
PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. PBMS lets customers focus on growing their businesses while our teams support their operation.
In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.
At PBMS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.
As a Customer Operations Manager, you will be responsible for all aspects of the contracted site services and the on-site PBMS team. In order to achieve these objectives, you will be expected to maintain a high level of client contact; develop site personnel, and maintain a cost effective and profitable site operation.
Key responsibilities include:
· Establish direction & goals - share vision of company goals with employees; set achievable but demanding goals that are linked to the
objectives of the client and PBMS
· Coaching & counsel - create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; address
performance issues with directness and sensitivity
· Recognize & reward performance - provide fair and honest performance evaluation; reward employees for innovation, risk-taking, excellent
performance and exceptional efforts to satisfy both internal and external customers
· Build commitment/leadership - establish an atmosphere of trust and support; set a model for employees that reflects the highest ethics,
integrity and standards of excellence
· Managing diversity - demonstrate commitment to company efforts to achieve a diverse workforce; demonstrate sensitivity in cross-cultural
communications
· Judgment & decision making - make sound and logical decisions without unnecessary delay that prove to be correct and effective
· Planning & organization - focus resources on critical needs; define plans and actions consistent with business needs; organize initiatives
to achieve optimal results and critical timelines
· Quality management - demonstrate commitment and enthusiasm for quality to exceed client expectations; ensure service levels are clearly
understood
With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.
PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. Qualified candidates should fax or e-mail their resume for consideration.
PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.
Qualifications The ideal candidate will possess the following qualifications:
· Undergraduate degree preferred although not required
· Proven leadership experience required; minimum 2 years supervising 5 or more employees
· Minimum of 2 years supervisory experience in a customer service environment
· Valid drivers license with good driving record required
· Ability to travel between two sites in Cleveland and Akron, OH
· Effective customer relationship building skills
· Effective written and verbal communication skills; proven analytical skills
· Excellent planning, prioritization and organizational skills
· Proven experience in high volume/fast paced environment
· Ability to resolve issues without management supervision required
· Computer proficiency in email environments, MS Word/Excel or similar programs 
| 
