Floating Leasing Specialist*: Shea Properties

The Floating Leasing Specialist is responsible for presenting the community to prospective residents, leasing apartments, providing customer service, and participating in the marketing of the community. This Floating Leasing Specialist assists the property management staff in achieving the goals that are established for the property as well as the goals of Shea Properties. The Floating Leasing Specialist will be required to assist on various properties in the So. California region as needed.

The Floating Leasing Specialist, as with all members of the Shea Properties Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. The Leasing Specialist shares in the Shea Properties Commitment of our Vision, Mission , Values, and First Class Service Standards, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

Job Duties

• Greets and presents property to prospective residents through personalized tours. Gathers information regarding needs, and qualification of prospective resident. Conducts follow-up with prospects.
• Answers incoming telephone calls and responds to leasing inquires. Provides customer service to current residents
• Processes rental applications in accordance with policies and procedures and in compliance with Fair Housing guidelines. Conducts move-in reviews with new residents.
• Demonstrates the ability to handle resident complaints and direct them to the Property Management Staff when appropriate.
• Performs necessary resident retention activity including contacting current residents to discuss lease renewals and prepares renewal leases for resident signature.
• Opens and inspects the models and the market “ready” vacants daily to ensure they are presentable in accordance to established standards. Ensures leasing center is open and ready for business on time each day. Maintains office in a professional manner. Assists with closing and securing the office and models daily.
• Using designated computer software, accurately records telephone and walk-in traffic which includes rental, cancellation, transfer, and lease renewal.
• Gathers market information weekly/monthly through telephone calls and competition property visits. Prepares routine reports and shares information with on-site management staff.
• As directed, "shops" competition to determine sales technique, strategy and merchandising. Report findings to on-site management staff.
• Performs steps necessary to lease a Corporate Apartment including coordination of amenity packages.
• Conducts off-site marketing to obtain new business.
• Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

• Effective written and oral communication.
• Sales and negotiation ability.
• Time management and organization skills.
• Customer service experience required in at least one of the following industries: property management, hospitality, retail, real estate.
• Familiar with Microsoft Office products (Word/Excel/Outlook), Yardi preferred.
• High School Diploma or equivalent.

The Floating Leasing Specialist works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m. The position is required to work weekend days (Sat/Sun). However, the Leasing Specialist should be flexible with availability depending on the needs of the property.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.