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Customer Service Specialist (PLS) - Consumer Operations - Marsh - Urbandale, IA: Marsh

Job IDURB0005H
Company NameMarsh
Job CategoryInsurance
LocationUrbandale, IA
Position TypeFull-Time, Employee
Experience1-2 Years Experience
Desired Education LevelOther
Date PostedOctober 28, 2009
Marsh
View Marsh profile and job listings

Supports existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.
  • Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls.
  • Asks appropriate questions and serves as a resource of information when attempting to retain existing business.
  • Enters all information related to the call for tracking and reporting purposes.
  • Develops relationships with both internal and external customers.
  • Elevates reoccurring issues to management.
  • Other duties as assigned.
Job Qualifications:
  • High school diploma required and college degree preferred.
  • Customer service or sales experience preferred.
  • Excellent written and verbal communication skills to effectively interact with customers.
  • Excellent organizational and time-management skills to handle multiple tasks.
  • Detail oriented to ensure accuracy.
  • Above average problem solving skills to resolve customer service issues.
  • Basic computer skills and the ability to navigate through multiple systems without assistance.
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