****Fri/Sun/Mon 8hrs per day ( exact times TBD) 1^st shift ******

JOB SUMMARY:
The Regional Scheduling Coordinator (RSC) is accountable for managing service for a segment of the SNBC dispatch network. This will be accomplished by maximizing revenue generation of available resources, understanding their network segment in detail (volume, flows, seasonal fluctuations, service requirements, relay points, trailer constraints, etc.) while being proactive in balancing customer, driver, and organizational needs.

DUTIES AND RESPONSIBILITIES:

1. Planning and accepting freight for various capacity types by assessing customer requirements, capacity needs, and gaining market knowledge to maximize safety, service, driver utilization, and other key factors.

2. Communicate effectively with all associates within the organization to identify barriers, and developing corrective actions that enhance customer service and key factor performance.

3. Collaborate with the Network Planner group to establish the daily market strategy.

4. Understand and manage financial key factors within their network segment.

5. Analyze and prepare a monthly market summary explaining service actions, wins, challenges, and opportunities for their network segment.

6. Coordinate and lead a monthly area conference call to identify and fix issues occurring within the market and foster open communication and teamwork within the area.

7. Collaborate with Revenue Management to identify business segments that are non-profitable or cannot be run according to the assumptions used in pricing, and make recommendations for change in the operation or pricing.

8. Problem solve any immediate service concerns, and work with all parties to resolve the issues.

9. Be a leader of change and continuous improvement through elimination of waste or duplication in our processes to improve the SNBC service offering.

10. Assist peers with dispatch and immediate service issues, if needed.

EXPERIENCE AND SKILL REQUIREMENTS:

1. Have a high school education with minimum of two years experience with demonstrated mastery in Customer Service/Operations.
2. Proven analytical and problem-solving skills. Able to consider a large number of variables in the problem-solving process.
3. Ability to work in a rapidly-changing environment, and flexibility to make changes in priorities.
4. Able to use sound judgment and decision-making skills.
5. Possess communication skills capable of interacting with multiple levels of the organization.
6. Sensitive, mature, and self-confident.