District Leader: Royal Farms
| Company Name | Royal Farms |
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| Job Category | Management/Executive; Restaurant/Food Service |
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| Location | North East, MD • White Marsh, MD |
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| Position Type | Full-Time, Employee |
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| Experience | 0-1 Years Experience |
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| Date Posted | September 28, 2009 (Reposted Oct 14) |
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| View Royal Farms profile and job listings |
Mission Statement: To Be The Best!
Purpose: We Give Customers The Gift of Time!
Future Vision: Royal Farms will be the most respected operator in our industry and the pride of our hometown. We will be a multi-billion dollar powerhouse that will be the envy of our competition .
Royal Farms will be "the brand of choice"
We are currently in search of mature, outgoing, and reliable individuals that are interested in joining our Royal Farms family. We offer competitive wages, health and life insurance, 401k and vacation pay. Advancement opportunities are available.
Since 1959 we've been satisfying the area's hunger for real food, served real fast. Today, our kitchens are busy 'round the clock' cooking up tasty meals, hand-prepared right on the premises, following our own special recipes and using only quality ingredients. So whether it's a Royal Sun Up in the morning or Royal Chicken to Go at night, you can be assured that what you get is always good to go. That's the freshness of Royal Farms. Guaranteed.
Royal Farms is dedicated to providing convenience, value and savings to our customers.
Royal Farms Mission Statement: To be the "Quick and Friendly Restaurant" of choice by offering quality freshly prepared foods, convenience products, and value priced fuel. We guarantee a culture that promotes employee growth and retention. We will accomplish this in a clean and innovative environment that results in total customer satisfaction.
Job Description:
District Leaders will over see the efficient and profitable operation of 8 12 Royal Farm convenience stores, many with gasoline sales. Results are measured via same store sales increases (for all products and services sold by Royal Farms), margins (including all products and services), minimizing all controlled expenses with emphasis on the monitoring of efficient labor distribution and minimization of inventory shrinkage. All district leaders must maintain high cleanliness and sanitation standards, fast service via efficient labor scheduling and high customer relation's standards via the hiring of good, honest and conscientious employees.
Responsibilities:
The profitability of 8 12 stores. Maximizing same store sales, margins and minimizing controlled expenses.
Making sure stores are kept spotlessly clean (including store organization) and sanitary via through store walkthroughs every store visit. If the store is not up to company standards the District Leader is to oversee an upgrade over the next 72 hour period
Ongoing and continual training and development of store managers and assistants after they leave company training program
Making sure their store managers have their store adequately staffed with good, hard working, and honest employees in order to provide a high level of customer service especially fast food service. District Leaders must make sure all store managers train and develop an assistant manager.
Make sure their store managers train and develop their store employees.
Enforce all company rules, policies and procedures
Enforce high merchandising standards (displays, pricing, blocking, store layout). Focus on company tenets: value priced fuel, competitively priced warm (take home) soda, high quality food service programs (beverage, deli and chicken).
Maintain high morale throughout the district by being positive, respectful and friendly. Lead by example. Create a "great place to work" environment
Must be expert report analyzer! District Leaders must efficiently monitor a myriad of informational computer generated reports in a timely (same day) manner thereby targeting problem areas of problem stores needing immediate attention.
Provide store managers with timely feedback via report review, chart talks, and six month evaluations. District Leaders must make sure their store managers effectively use their daily, weekly and monthly informational reports to more efficiently run their stores.
Will be accountable for promotable talent (customer service associate, food service associate, customer service leaders, assistant managers)
Work as a team with suppliers in order to maximize sales and profits
To minimize controllable expenses (see goals) and reach budget requirements:
Emphasize an efficient allocation (budgeting) of store hours (labor) to maximize sales and the bottom line.
Emphasis on minimizing theft (employee, vendor, shoplifting & bookkeeping)
Other controllable; trash removal, utility expense (electric, phone, water), store use, minimizing inventory cost, employee turnover, equipment maintenance and insurance (worker's compensation, general liability, and unemployment)
Work as a team. Internally (coworkers, personnel, payroll, accounting, auditing, IS, inventory crew, maintenance, executive). Externally (community, vendors, suppliers, government).
Overseeing safe work environments and facilities that minimize robberies, employee accidents, customer accidents and general public accidents.
Assist in opening new stores.
Make sure all store facilities and store equipment is properly maintained by store managers and their employees. (Snow removal, landscaping grass cutting) When needed, making sure outside service vendors or our own maintenance department provide timely repair. A first class image is important.
Any other duties or responsibilities requested by the company that are moral or ethical.
Dress Code (Clean and Professional Dress for Success)
- Business casual Memorial Day thru Labor Day. Polo Shirts and black dress style slacks
- Labor Day thru Memorial Day:
Men Black dress style slacks, dress shirt white or blue and black skid resistant polished shoes. Women Business suit, dress or slacks
Requirements / Pre-requisites
Must demonstrate a willingness and ability to:
- Meet or exceed all company budgeting requirements as set forth for all stores within the district
Cleanliness Outside and Inside
Service
Food Quality
Friendliness
Turn over
Training Compliance
Sales with emphasis of food service
Margins Grocery, cigarettes, fast food, gas
All Shrink cash, inventory, damage
Labor
85% (36 45 hours a week) in stores
10% ( 4 5 hours a week) in the office attending or leading meetings
5 % (2 4 hours a week) analyzing and reviewing reports
One shift per week will be spent patrolling the second or third shift
Utilizes the A Player Blue Book to ensure high cleanliness / sanitation, service and merchandising standards
Must complete each and every store visit a complete walkthrough which will include inspecting every area of the store inside and out
During each visit the district leader is to address each and every employee and if there is a new employee he/she must introduce themselves and welcome the new employees aboard
District Leaders must be easily accessible to assist in store emergencies
District Leaders must answer all alarm calls within a ten minute time frame.
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