| Inside Sales Supervisor
Summary:
Primarily responsible for processing telephone orders by quoting product prices, delivery specifications and payment terms and by offering substitute products where appropriate. In addition, train and develop Inside Sales staff, coordinate training for customers and inside sales staff, conduct performance reviews. Essential Duties and Responsibilities: - Processes telephone orders by quoting product prices, delivery specifications and payment terms and by offering substitute products where appropriate and assists outside sales personnel by processing priority transactions.
- Increases business by selling to customers in addition to taking orders.
- Generates product and price quotes as required.
- Gathers marketing information regarding customers, competitors and pricing as well as implements sales strategies set forth by senior management.
- Establishes and maintains customer relationships, communicates with customers and co-workers to provide technical information.
- Participates in product meetings, seminars and training schools to enhance and maintain personal and product knowledge.
- Gains familiarity of the day-to-day operations of the business and participates in improving operations by offering potential alternatives to existing methods.
- Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
- Ability to consider all aspects of selling including: vendor relationships, profit and loss concepts and long and short term goals of the company.
- Able to meet deadlines.
- Excellent attendance record required.
- Able to work overtime as needed.
- Other duties may be assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: - High school diploma with minimum 2 years related experience.
- Qualified applicants must be customer oriented and motivated with excellent communication, organization and problem-solving skills.
- Ability to prioritize and manage multiple tasks and deadlines.
- Product and application knowledge essential.
YHJ |
