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HSA Home Warranty (www.onlinehsa.com), one of the nation's leading home warranty providers, is seeking Advanced Adjusters to join its Service Department. No experience is required, paid training will be provided.
We also provide:
Medical
Dental
Life and AD&D
401(k)
Paid Time Off (Sick, Vacation, Holiday)
Apply online today for immediate consideration.
Summary: Interview vendors via telephone to obtain an accurate understanding of the type, cause and nature of a failure and whether or not it qualifies for coverage per the terms of the warranty contract.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Responsible for gathering and recording accurate data regarding warranty service requests including higher severity claims and heating and air conditioning claims.
• Enter information from contract holders and vendors with regard to the type, cause and nature of a reported system failure.
• Ensure all necessary information is collected in order to accurately determine warranty coverage per the contractual terms.
• Communicates approved and denied claim adjustments to our contract holders and the associated vendors.
• Assists the contract holder in understanding the coverage determination, the contract holder’s options with regard to instructing a technician on how to proceed and if needed, the collection of their claim cost reimbursement.
• Determine if a contract holder’s demand for further review of a refused claim adjustment should be escalated to a Lead Service Associate and/or Service Supervisor.
• Data Entry work including entry of applications, claim invoice processing, and warranty payments.
• Weekend On-Call responsibilities and rotating weekend shifts are required.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Organizational Support - Completes administrative tasks correctly and on time; supports organization's goals and values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to additional hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Attendance/Punctuality – Is consistently at work and on time.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Two years of service experience required.
Language Skills
Ability to read and interpret documents such as warranty contracts, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Computer Skills
To perform this job successfully, an individual should have knowledge of Ability to use the Internet effectively, custom warranty database system (CSS), MS Outlook and MS Excel Spreadsheet software.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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