Team Lead II - Program & Franchise - Marsh- Urbandale, IA: Marsh
| Job ID | URB00041 |
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| Company Name | Marsh |
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| Job Category | Insurance |
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| Location | Urbandale, IA |
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| Position Type | Full-Time, Employee |
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| Experience | 2-5 Years Experience |
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| Desired Education Level | Other |
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| Date Posted | October 19, 2009 |
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| View Marsh profile and job listings |
Develops the team through motivating, coaching, and providing feedback. Monitors the day-to-day operations of the staff to ensure department goals and objectives are achieved. - Provides assistance to the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and providing team motivation to meet departmental goals.
- Continues interactive communication with each team member, promoting and encouraging a positive team atmosphere.
- Focuses on continuous improvement of the team, identifies the need for ongoing training, and provides recommendations to management.
- Audits and monitors employee functions to ensure the quality and timeliness of processes.
- Prepares and distributes reports for management review.
- Addresses escalated requests keeping supervisor aware of situation and providing documentation.
- Creates and updates documents outlining processes and systems within the department.
- May update Hypertext if used by departmental staff.
- May attend meetings with other departments to resolve issues and provide updates to the team.
- May aide staff in reviewing applications and regulate departmental workload.
- Provides backup to the supervisor as necessary.
- May research information to determine placement of mail.
- Other duties as assigned.
- High school diploma required and college degree preferred.
- Appropriate experience for the position preferred.
- Excellent written and verbal communication skills to effectively interact with internal and external customers.
- Excellent organizational and time-management skills to handle multiple tasks and prioritize effectively.
- Detail oriented to ensure accuracy.
- Excellent problem solving skills to resolve customer service and departmental issues.
- Demonstrated leadership skills with the ability to prioritize responsibilities.
- Ability to motivate and coach staff in a team environment.
- Ability to maintain confidentiality.
- Strong computer skills and the ability to navigate through multiple systems without assistance.
- Proficient in Microsoft Office.
- Appropriate license must be obtained if necessary for position
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