Whats T-Mobile Retail Sales like?

At our retail locations, we show customers the fun they can have with our cool new phones and devicesand more important, we bring a personal, technical touch to making sure they stay close to the important people in their lives. Every fast-paced day brings real challenges, new excitement, and amazing stories. Ready to be part of a team that delivers an amazing, engaging customer experience? Join us now and together we will become Americas most highly regarded service company.

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Retail Store Manager

In todays hectic environment filled with constant motion, we at T-Mobile USA pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. Based in Bellevue, Washington, T-Mobile USA, Inc., is the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT) and serves more than 30 million customers nationwide. We have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network, and the value of our plans.

RETAIL STORE MANAGER

Making the magic that helps our customers “stay connected.”

Our Retail Store Managers coach and develop the store team that delivers T-Mobile’s Retail Promise to every customer. In this role, you’ll “make the magic” behind the scenes that allows your talented people, inviting store environment, and operations excellence to ensure that our customers “stay connected.”

OPPORTUNITY-YOUR CHANCE TO SHINE

As a Retail Store Manager, your commitment to the five pillars of great retail performance will yield outstanding results for your customers, your store, and your career:

1. World Class Service


2. High Performing Teams


3. Visual Merchandising


4. Operations Excellence


5. Financial Results

This is your chance to shine!Every decision you make-from team hiring and development, to merchandising, to operations management-will support your efforts to create an extraordinary customer experience. Your gift for cultivating customer relationships and responding efficiently to their needs will translate into overall store profitability. What’s more, modeling this level of world-clss service will help you build and strengthen a high-performing team of Retail Sales Associates.

TALENT SUITABILITY- ARE YOU THE RIGHT FIT?

Excellent decision-making and leadership abilities coupled with stellar communication skills are keys to success as a Retail Store Manager. Those who thrive in this position are intuitive, knowledgeable and customer-focused sales pros who can inspire their teams to new heights. They also model grace under pressure in fast-paced environments. With a rare blend of interpersonal savvy and operations and finance expertise, these leaders set the bar for excellence in their team members and themselves.

RESPONSIBILITIES

As Retail Store Manager, you’ll have the following day-to-day responsibilities at your retail location:

• Offer consultative sales and service on the sales floor during retail hours (including nights and weekends).


• Recruit, develop, motivate and manage a high-performing team.


• Meet and exceed individual and team sales goals.


• Keep abreast of the rapidly evolving T-Mobile technology.


• Create an environment for discovery in your store that sparks new ideas for using mobile communications.


• Execute the processes and procedures that ensure that the “back” of the store works as well as the “front” from a customer perspective.


• Cultivate long-term customer relationships.

QUALIFICATIONS

• BA/BS degree or equivalent education through work experience (high school Diploma or GED required)

• Sales and sales management experience with a customer-focused, operationally excellent retailer (along with an established record of high personal performance)

• A proven track-record in consultative sales and sales management experience in fields involving consumer technology, applications and content

• Talent for personnel training, coaching and development

• Team-player mentality

• Operational and financial performance management skills, especially site P&L management

• Basic computer know-how and familiarity with common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.)

T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

The benefits of teamwork

What more can you expect? At T-Mobile, its high energy from day one: career growth, personal recognition, and diversity are all part of the mix. Youll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.