Whats T-Mobile Retail Sales like?

At our retail locations, we show customers the fun they can have with our cool new phones and devicesand more important, we bring a personal, technical touch to making sure they stay close to the important people in their lives. Every fast-paced day brings real challenges, new excitement, and amazing stories. Ready to be part of a team that delivers an amazing, engaging customer experience? Join us now and together we will become Americas most highly regarded service company.

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Retail Sales Leader

In todays hectic environment filled with constant motion, we at T-Mobile USA pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. Based in Bellevue, Washington, T-Mobile USA, Inc., is the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT) and serves more than 30 million customers nationwide. We have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network, and the value of our plans.

Retail Sales Leader

Setting the bar for world class service…

Our Retail Sales Leaders are in the best position to model the delivery of T-Mobile’s “staying connected” retail promise for the team members. In this role, you’ll also set the service standard for the Sales Associate team, drawing on your creativity and insight to make the most of each customer’s T-Mobile experience.

OPPORTUNITY- YOUR CHANCE TO SHINE

As a Retail Sales Leader, you’ll function as a lead member of the Retail Sales Associate team, encouraging cross-team collaboration and setting the standard for performance. This is your chance to shine! With insight and grace, you’ll model effective approaches for interacting with different customer types. Plus, keenly focused on cultivating an outstanding customer experience, you’ll help manage wait time on the sales floor and create an inviting store atmosphere that’ll be a great work environment too! Your ability to juggle these responsibilities and meet your personal sales goals at the same time will make for a rewarding day-to-day work experience and real career momentum.

TALENT SUITABILITY- ARE YOU THE RIGHT FIT?

Our best Retail Sales Leaders lead by example, modeling outstanding customer service skills and encouraging team member development. These talented pros are customer-focused team players and they encourage a level of excellence in work standards from their team members for which they themselves set the bar. In this multi-dimensional role, you’ll provide customer sales assistance alongside the Retail Sales Associates but also act as “manager on duty” when necessary. If this kind of multi-tasking position sounds like the kind of challenge you’d relish, we’d love to hear from you.

RESPONSIBILITIES

As a Retail Sales Leader, you’ll be asked to:

• Encourage customer confidence by making the store experience interactive, engaging and reassuring.


• Maximize customer experience per customer visit by “solving the whole problem” (as opposed to pushing products).


• Maintain the visual appeal of your store.


• Make the most effective use of store displays and interactive devices for each of your customers.


• Use your time well, even when not serving customers (e.g., store upkeep, refresher training).


• Keep abreast of the rapidly evolving T-Mobile technology.


• Develop customer relationships, maintaining contact between store visits.

QUALIFICATIONS

• Previous retail or customer service-oriented experience

• Clear and persuasive verbal and written communication

• Aptitude for sensing and responding to the range of shopping types

• Grace under pressure in a fast-paced environment

• Capacity for understanding inter-team conflicts and escalating when necessary

• Ability to multi-task and prioritize

• Basic computer skills


• Stellar problem-solving skills


• Interpersonal and communication skills that enable customers to feel comfortable with our products, features, plans, and services


• Availability for flexible scheduling


• High School Diploma and GED required

T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

The benefits of teamwork

What more can you expect? At T-Mobile, its high energy from day one: career growth, personal recognition, and diversity are all part of the mix. Youll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.