*Technical Support Engineer (PKI Security Tokenization): EMC Corp.

*Technical Support Engineer (PKI Security Tokenization)

RSA, The Security Division of EMC is headquartered in Bedford, Massachusetts. RSA is the expert in information-centric security, enabling the protection of information throughout its life cycle. RSA enables customers to cost-effectively secure critical information assets and online identities wherever they live and at every step of the way, and manage security information and events to ease the burden of compliance. They offer industry-leading solutions in identity assurance & access control, encryption & key management, compliance & security information management and fraud protection. These solutions bring trust to millions of user identities, the transactions that they perform, and the data that is generated. RSA, The Security Division of EMC, was formed in September 2006 following EMC Corporation’s acquisitions of RSA Security and Network Intelligence.

JOB TITLE: ONSITE TECHNICAL SUPPORT ENGINEER

RSA Security is seeking a versatile and talented Onsite Support Engineer to assist an RSA customer in developing secure applications using the RSA Key Manager client APIs and the RSA BSAFE line of Software Development Kits (SDKs). RSA Key Manager allows customers to easily manage the lifecycle and storage of symmetric encryption keys in environments requiring proper key management. BSAFE SDKs are designed to allow RSA customers to quickly and cost-effectively build privacy, authentication and encryption technology into virtually any business application to secure data and authenticate people, devices and transactions.

The Onsite Support Engineer will be the dedicated, onsite technical support contact for an RSA Key Manager customer. This position interacts directly with the customer/user where the product is highly technical or sophisticated in nature and where the user has a technical background. This role will be responsible for managing all aspects of the technical support relationship, from initial contact to case resolution. The ideal candidate will possess outstanding communications and interpersonal skills, and an exceptional ability to problem-solve. The Onsite Support Engineer will work directly with product management, professional services and engineering to meet customer service level commitments, increase customer satisfaction and resolve customer issues.

Position responsibilities include:

- Being responsive and thorough in addressing customer support issues.

- Working with customer to resolve in-depth, hands-on programming issues.

- Managing small projects with customers.

- Managing customer expectations.

- Reporting design, reliability and maintenance problems or bugs to Continuing Engineering/Software Engineering.

- Providing on-site customer training.

- Assisting the professional services organization with the implementation of customer requested projects.

- Facilitating the resolution of customer reported technical issues.

- Collaborating and communicating with other engineers in RSA’s support organization in Australia and Asia , pursuant to RSA’s “Follow the Sun” philosophy regarding customer support.

- Identifying best practices, and developing repeatable procedures to streamline customer support processes.

- Some 24x7 support as needed

REQUIREMENTS:

- BS in Computer Science/Engineering or related experience required.

- 1-2 years development experience with C/C++.

- 1-2 years development experience with Java.

- Must possess solid programming skills and demonstrate effective software design skills.

- Experience programming in multiple OS environments, specifically UNIX, and Windows/Intel platforms preferred.

- Must possess exceptional analytical and problem-solving skills.

- Excellent communication skills (verbal, written and active listening) mandatory.

- Detail-oriented and highly organized person, ability to juggle multiple priorities and parallel projects.

- Well-developed interpersonal skills. Ability to develop rapport and effectively negotiate commitments with customer without unnecessarily committing RSA resources.

- Knowledge of cryptography, PKI preferred.

- Key management understanding as it relates to encryption

- Tokenization methodology for Data Security Models

- PKI understanding

- Encryption background (BSAFE toolkit)

EMC is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace.

EMC does not accept unsolicited Agency Resumes. EMC will not pay fees to any third party agency or firm that does not have a signed "EMC Agency Fee Agreement".

Dice
DICE

EMC Corporation (NYSE: EMC) is the world's leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC's products and services can be found at www.EMC.com.

If you're looking to make a difference, not just in technology but wherever people live and work, to advance what's possible and move the world forward, to work with the sharpest minds in information-come to EMC. And if you're looking for greater balance in your life, we can help there too with healthy work styles, full tuition reimbursement, personal wealth-creation support, and unlimited opportunities to do important and exciting work in IT. For more information on careers at EMC and to apply, click here.

EMC values an inclusive work environment where every employee is encouraged to share their ideas and talents, so we can leverage our diversity. From our diversity, EMC draws the strength to be a world-class company.

EMC is committed to creating an environment of inclusion that has many dimensions-cross-geography, cross-organization, and across traditional lines of difference, such as gender, sexual orientation, ethnicity, and race.

Thanks,
EMC Team