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Client Services Analyst: Mercer

Help us solve our client's most complex Health and Welfare benefits administration challenges!



A Client Services Analyst provides support to assigned Mercer Health Care & Group benefits clients, and serves as a technical resource to the client and client services administrators. To fulfill this role, the Analyst will:

• Review team's correspondence
• During these reviews look for and document any potential problem patterns
• Assist Client Services Team Leader and Client & Participant Services Manager in making sure metrics are met
• Respond to technical Health Care & Group benefits questions from plan sponsors and plan participants - in person, in writing, and over the telephone
• Read and interpret plan documents and summary plan descriptions
• Interact with trustees
• Use in-house systems to ensure accuracy and consistent documentation.

Qulifications include:

• BA/BS degree preferred
• Experience in Health and Group benefits
• Ability to prioritize and manage multiple projects simultaneously
• Proficient with Microsoft Access, Excel, and Word
• Knowledge of SQL is a plus.
• Strong oral and written communication skills
• Experience with prior software implementation and training
• Good analytical skills
• Ability to work within a team environment
• Strong self-starter, fast learner, quality conscious, committed to deadlines

Health benefits, Group benefits, Health and Welfare

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