UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?
IT Manager - Plymouth, MN-314512
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description
UnitedHealth Group IT provides a diverse and comprehensive array of application design and infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Application Services Group, Enterprise Technology Services Group and the IT Business Services Group, UnitedHealth Group IT has over 7,000 internal and external resources across the globe, and offices in California, Connecticut, Minnesota, New Jersey, South Carolina, Wisconsin and India.
Position Description:
Position is for a Manager to lead a software development support team supporting world-class file transfer software. This person will be responsible for managing team project portfolio and system lifecycle work. Oversees system and UAT testing including development and execution of test plans. Will manage team processes, procedures, and establish metrics to manage team and system performance. This position will require interaction with other support teams and all levels of management throughout organization. Candidate must understand technology industry trends and best practices to support company goals and alleviate business pressure points.
Primary Responsibilities:
- Coordinate the processes and activities that focus on restoring service after an incident occurs
- Monitor environment health and the facilitation of high severity incidents to improve the state of service availability and continuity, including those who operate and monitor computer and peripheral equipment
- Coordinate the efforts of all functions to complete scheduled jobs in a timely manner
- Document all problems (hardware, application, facility, etc.) and take corrective action as required
- Interface with other departments as required
Qualifications
Qualifications:
- 5+ years experience with hands-on software development support and deployment
- 3+ years experience creating and managing staff in a 24x7 software development and support
- 2+ years experience in change management, developing metrics, and other ITIL disciplines
- 2+ years experience with technical knowledge of file transfer solutions and protocols specifically Axway Synchrony or Tumbleweed
- Proficient with Ms Office, Visio, and Project
- Strong hands-on background
- Strong understanding of project management principles
- Excellent written and oral communication
- Excellent interpersonal skills
- Ability to present ideas in a business-friendly and user-friendly language
- Highly self-motivated and directed
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- On-call availability
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. |
