Phone Nurse: Siouxland Community Health Center

• Mainly dedicated to Phone Nurse duties
• Will be utilized to triage and follow up on all calls for out of office providers
• Communicates necessary information to manager and clinic departments for quality patient care
• Schedule appointment and follow-up appointments as appropriate
• Coordinates and schedules referral appointments and/or procedures with specialty physicians/agencies as appropriate
• Will be orientated to duties of floor nurse and Triage for back-up coverage
• Other duties and projects as assigned.
  

B. Education, Training, and Skills

• Graduate of a Registered Nursing Program.
• Responsible for maintaining current RN licensure, BCLS and Mandatory Reporter certifications.
• Basic computer and data entry skills.

C. Experience and Knowledge

• Clinical office experience preferred.
• Ability to complete competency assessment.
• Must have ability to handle confidential information on a need-to-know basis as defined by SCHC.

D. Initiative and Judgment

· Requires the ability to work without direct supervision. The work is in a field where only general methods or policies are defined.

· Initiates and acknowledges the need to develop, revise, update and change all applicable policies and procedures to Medical Clinic Manager.

E. Working Conditions and Environment

• Required to communicate with physicians, patients, families, caregivers and the Healthcare Team.

• Successful performance of the essential functions of the position requires the following physical abilities:

o Required to be able to write legibly and to read printed or handwritten materials.

o Required to stand long periods of time.

o Ability to communicate and respond effectively.

o Required reaching with hands and arms.

o May need to appropriately respond to meet the urgent or emergent needs of the patient.

o Occasionally may need to crouch, kneel, stoop or bend.

o Required to assist with lifting, transferring or repositioning patients, supplies or equipment.

o May need to lift or assist with lifting or moving >40 pounds.

o Requires visual acuity to perform required tasks.

Requires manual dexterity to set up, test, attach and control the functions of various items or medical equipment utilized for patient care and monitoring.