Technical Analyst I: Coca-Cola Enterprises

• Provide remote and/or on-site Field IT operational support, maintenance, problem solving, configuration and installation
  
• Conduct Account Management Reviews in accordance with established CCE procedures
  
• Comply with CCE processes consistent with Sarbanes-Oxley requirements
  
• Maintain and update accurate problem/change ticket log
  
• Serve as a liaison between clients, vendors and other technical groups to resolve complex IT issues
  
• Communicate effectively with internal peers, clients, and managers
  
• Troubleshoot routine to complex IT problems
  
• Assist in maintaining an accurate inventory of assets
  
• Ensure compliance with CCE and IT standard operating procedures and policies
  
• Proactively identify potential problems and make recommendations regarding solutions
  
• Occasional overtime and travel to various work locations may be required
  
• Accurately track and account for hours worked

• Communication, time management and client management skills
  
• Written communication skills
  
• Ability to prioritize tasks and make decisions within established guidelines and policies
  
• Knowledge of a networked desktop environment, and associated hardware and software
  
• Proficient at troubleshooting PCs in a LAN environment
  
• Ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding
  
• Ability to work independently as well as part of a team
  
• Ability to adapt to changes, and resolving conflict

• 4 year degree in a relevant field or equivalent experience
  
• 2 plus years of Technical Support experience REQUIRED
  
• Experience in Wintel environment
  
• Customer Service experience
  
• Able to travel – Valid Driver’s License, willing to travel by car or airplane