Healthcare Data Analyst: Health Dialog Services Corporation

Company Overview

Health Dialog is a leading provider of care management services and is a wholly-owned subsidiary of BUPA, a global provider of healthcare services. Health Dialog helps physician groups, health plans, government agencies, and self-insured employers improve healthcare quality while reducing overall costs. The firm's offerings include disease management, analytic services, telephonic and online Health Coaching, health and wellness initiatives, and other care management support for individuals, payors, and physicians. Health Dialog helps individuals become more actively engaged in the management of their health and healthcare and have more effective relationships with their physicians. For more information about Health Dialog, please visit their website www.healthdialog.com.

Job Description

The Health Care Data Analyst’s role within the Health Care Analytics group is to analyze health data and produce, verify and interpret client reports with minimal oversight. The Analyst is responsible for performing the analyses of health care data, including medical and pharmacy claims, membership files and Health Coaching interaction, to better understand the quality and level of care delivered and measure the effectiveness of Health Dialog’s services on both clinical quality and financial returns. A Health Care Data Analyst is typically:

· the Primary Analyst on a single complex client and possibly Secondary Analyst on 1 to 2 moderately complex clients;

· or the Primary Analyst on 3 to 4 moderately complex clients;

Primary Responsibilities

· Completing Analytic Projects

o Designing and implementing SAS code for analytic studies to fulfill internal and external client requests, while maintaining, evaluating, and reporting on recurring analytic studies

· Completing ad-hoc projects relating to data investigations, follow-ups on analysis results, or other client requests

· Documenting tasks on a timely and accurate basis including delineation of tasks and estimation of effort. Provide project details and status updates to support project scheduling and workload management by the Team Leader and Manager

· Developing, documenting, and communicating concepts, utilities, and processes used within Analytics, while contributing ideas for internal improvements

· Contributing to Analytics projects, internal initiatives, and cross-departmental initiatives.

· Collaborating with other departments:

o Interact with the Client Program Management department to understand client needs as defined by project requirements. Support the Client Program Management department by attending client meetings when technical expertise is needed.

o Interact with the Clinical Information Management department to define the client specific business rules, quality control the data produced by the software processing, and document any impacts to its usability in client analytics

Additional Responsibilities:

· Timely communication and escalation of operational issues to the appropriate resource for resolution

· Collaborating with fellow team members on individual tasks

· Coaching new employees at the associate or analyst level. Providing oversight on specific tasks, while teaching concepts and skills, to associate team members

Qualifications

· 1-3 years of related experience

· Bachelor’s Degree preferably in mathematics, epidemiology, bio-statistics, public health, or other related field, or equivalent experience

· Proficient in SAS and Microsoft Office suite, especially Excel and PowerPoint and willingness to understand SQL programming

· Understanding of healthcare data and key concepts in the Managed Care and Disease Management industries

· Ability to analyze and solve complex problems

· Ability to prioritize and handle multiple tasks simultaneously

· Self-motivated individual

· Strong work execution, including: ownership of individual tasks and the ability to work independently and as a member of a team. Ability to provide input into, feedback on, and follow a project schedule

· Ability to teach technical concepts, present to small groups, and coach

· Solid verbal and written communication skills, organizational skills, interpersonal skills, as well as problem-solving and critical thinking skills

· Professional maturity

Travel Requirements:

· Up to 25% (inter-office travel)