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Product Support Agent II (A+ Certification required)-91068: Pitney Bowes

Job ID91068
Company NamePitney Bowes
Job CategoryClerical/Administrative
LocationSpokane, WA
Position TypeFull-Time, Employee
ExperienceUnspecified
Date PostedNovember 9, 2009 (Reposted Dec 1)
Pitney Bowes
View Pitney Bowes profile and job listings

Job Title:
Product Support Agent II (A+ Certification required)-91068

Location:
Spokane, WA

Category:
Call Center Operations

Job ID:
91068

Product Support Agent II (A+ Certification required)-91068

Description

Providing the support that keeps people in business.

Operating the best call centers in the industry, Pitney Bowes Mailing Systems is looking to enhance our Spokane Call Center with a dynamic professional. The Call Center Product Support Agent V is responsible for supporting the organization by handling incoming customer calls using Siebel, Imsprod, and Tandem systems. This position interacts with our team of associates, providing top-notch customer support, resolving problems for both external and internal clients and processing revenue related transactions while looking for sales opportunities.

We seek a candidate who can thrive in a fast-paced, friendly environment and handle deadline pressure.

Key responsibilities include:

>Setting up service calls

>Diagnose and trouble shoot equipment

Qualifications

The ideal candidate will posses the following qualifications:

>Technical proficiency in MS Word and Excel required

>Technical proficiency in e-mail and Internet

>Proven organizational skills

>Strong track record in the area of customer service

>Effective written and verbal communication skills

>A+ Certification is required







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