Are you a CNA(Certified Nursing Assistant)? Want to get off your feet???: StarTek, Inc.
| Company Name | StarTek, Inc. |
|---|
| Job Category | Healthcare |
|---|
| Location | Greeley, CO |
|---|
| Position Type | Full-Time, Employee |
|---|
| Experience | 0-1 Years Experience |
|---|
| Date Posted | October 19, 2009 (Reposted Nov 30) |
|---|
| View StarTek, Inc. profile and job listings |
Are you a CNA(Certified Nursing Assistant)? Want to get off your feet??? 
|
Are you a CNA(Certified Nursing Assistant)? Want to get off your feet?
IF SO, YOUR SKILLS MAY TRANSFER!!
Do
you enjoy providing great customer service but are looking for a career
change with advancement opportunities and a great benefit package?
THEN WE MAY BE A MATCH FOR YOU!
We are looking for candidates who have a true heart for customer service!
It's
not WHAT we do that makes StarTek different; but rather, HOW we do it.
We are able to deliver award-winning quality results through our
people, processes, and passion. When you succeed, we succeed. We foster
a culture of "recognizing possibilities". In our talent search this
means we take the time to look for individuals who have a heart for
customer service, a promise of employee contribution, and the potential
to grow with our company. When you come on board, we then provide you
with a full employee development program to include ongoing paid
training, coaching, mentoring, and leadership experiences to help you
reach your StarTek possibility with ease.
Why all the talk about StarTek?
Because
more and more of the world's largest and best known companies are
asking us to help them provide world class customer care services.
StarTek's state-of-the-art inbound customer call centers and expert
staff bring communications and professionalism to a whole new level.
Need Proof?
Just
look to such prestigious business publications as Forbes, fortune
Magazine, and Business Week. They've all recognized the way we care for
our customers and employees and rank us as one of the fastest growing
business process management companies in the world. Yes the world!
Why work (and play) at StarTek?
We
believe that having fun at work keeps all of us excited about what we
do: Caring for our customers. That's why we work so hard to make
StarTek's well designed, first rate facilities such exciting and
positive places to develop your career and make new friends. In our
"work hard-play hard" atmosphere, your day may include teaching a
customer how to program his new blackberry, resolving a text messaging
billing issue, taking first place in the staff pie eating contest,
learning the latest cell phone upgrade technology, or helping shave
your supervisor's head for meeting your group goals! Suits don't suit
you? No problem! Our comfortable business casual work environment keeps
your attention on the job at hand.
If you are looking to get
on board with a company that's really going places, truly values
employees, and helps people in the process, StarTek is what you've been
looking for.
StarTek Cares - We Protect You
At StarTek, we offer a broad range of employer-sponsored benefits to support your financial and personal needs.
• Medical Plan
• Dental Plan
• Vision Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Holidays
• Paid Overtime
• Excellent Employee Referral Program
• Employee Stock Purchase Program
• 100% Employer Paid Employee Assistance Program with:
o Emotional, personal and stress-related concerns
o Marriage, Family and Relationship Problems
o Health and Wellness
o Chemical Dependency
o Elder and Caregiver Resources
o Convenience and Pet Services
o Legal Questions
o Financial Information
POSITION OVERVIEW:
This
position is responsible for responding to customer inquiries and
concerns. Explain company products/services and the ability to
recommend various products/services to meet the customer’s needs.
Ensures customers receive efficient and courteous service. Work is
performed under direct supervision.
Requirements:
Job Duties and Expectations:
•
Responds to customer inquires regarding service, billing, equipment,
features, activations, and/or changes to account information taken via
telephone, mailings, fax, or e-mail.
• Utilizes computer/on-line guidelines in responding to customer inquiries.
• Informs customers about services available and assesses customer needs.
• Handles customer problems related to product function or the replacement of defective parts.
• Completes, processes, and maintains applicable paperwork and records.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Handles disgruntled and dissatisfied customers in a courteous and professional manner.
• Strives to resolve customer issues on the first call without having to transfer callers.
• Follows escalation procedures as needed.
EXPERIENCE:
Requires
3+ months experience working with people and providing them with
service such as retail or restaurant experience. Must be comfortable
working on a computer and talking on the phone! Any previous call
center experiences a plus!
StarTek is an Equal Employment Opportunity /Drug-Free Workplace employer.
|
| | |
n>
n>
>
< |
