Coordinator: Southwest Tennessee Community College

This is a full-time position reporting to the Executive Director of Enrollment Services. The Coordinator is responsible for the management of the day-to-day operations and frontline activity of the Admissions and Records welcome areas. He/she will travel daily between the two main campuses (Macon, Union) and site locations; some state travel for professional meetings, some work evenings and weekends and some out-of-state and overnight travel as needed.

Essential Job Functions:

• Serves as the initial contact for students' seeking conflict resolution regarding admissions and records requests and issues and when necessary directs students to appropriate services.
• Manages day-to-day operations as related to all frontline and telephone functions including scheduling, incoming and outgoing mail, training and special projects.
• Supervises frontline staff serving students at the welcome areas of enrollment services as well as frontline telephone personnel.
• Collaborates with the college community to resolve enrollment issues.
• Provides daily updates to staff regarding current information pertaining to all aspects of enrollment services that may need to be disseminated to the public, students, and staff.
• Assists with interviewing and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Keeps current with changes in regulations, policies, procedures and programs that affect Enrollment Services.
• May perform other duties as assigned.

Required Qualifications:

• Bachelor’s degree (B.A.) from a four (4) year college or university; one (1) years experience in an Admissions and Records with demonstrated organizational skills and experience in conflict resolution.
• Knowledge of database, internet, spreadsheet, and word processing software.
• Demonstrated organizational skills and experience in conflict resolution.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manual; must be able to effectively present information and respond to questions from large groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percentage and interpret statistical information.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Current Drivers License.
• Daily travel between the two main campuses and site locations.
• Travel mostly within the state for attendance at professional meetings.
• Some out-of-state and overnight travel is required.
• Work evenings and weekends as needed.
• Physical demands include the ability to sit and talk or hear; ability to use hands to finger, handle, or feel and reach with hands and arms; ability to occasionally stand, walk and stoop, kneel, crouch, or crawl; ability to occasionally lift and/or move up to 50 pounds; specific vision abilities required by this job include vision, distance vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• A background check will be required for the successful candidate.
• Employment is contingent upon successful completion of a background investigation and receipt of official college transcripts.

Salary: $29, 220.00 – Minimum

Closing Date: December 15, 2009