Responsibilities



RETAIL CUSTOMER SUPPORT REPRESENTATIVE

It takes a unique person to be a Verizon Wireless Retail Customer Support Representative. You must be an incredibly good listener, get excited about solving problems, find variety stimulating, and take pride creating outcomes that are positive for your customer, your company, and yourself. When you join our team, we'll teach you about the wireless industry, and our products and services. And, you'll provide our customers with all kinds of support, from programming phones and activating service, to troubleshooting problems and explaining bills - sometimes even making a sale. When you start here, you can take your career in any direction - and go as far as your talent and ambition will take you.

Day to day
Today, you might be showing a customer how to set up voicemail or use the camera feature on her new phone. Tomorrow evening, you'll be explaining the text messaging charges on someone's bill, and maybe suggest a service plan that will better cover the features he uses most and save him money. On the weekend, you may be helping the sales team complete orders and contracts, answering questions in person or over the phone, coaching new team members, and turning a frustrated customer into a happy one... which is our very best advertising.

We're looking for a year of related experience, and a college degree is a plus! Maybe most important, solving problems and helping people should make you feel good. Your willingness to listen is as important as your ability to explain. And, if you can stay cool, be patient, start fresh with every customer, and find workable solutions, you'll create a positive customer experience every time. That's why you're so key. You're the gatekeeper of customer satisfaction. You're the difference between a store that just sells products and a company that serves its customers. You are Verizon Wireless.

Open a world of opportunity
Because Verizon Wireless products and services are cutting-edge and always changing, our people need to keep learning and growing to stay at the top of their game. So, we provide award-winning training and continuous learning, as well as generous tuition assistance that will help you finish that bachelor's degree or go after your MBA. Success in every area of your life is important to us.

At Verizon Wireless, the company with the nation's most reliable network, we understand that our customers are our lifeblood. And, the people who support them deserve the richest rewards we can provide. In return for your contributions to our success, we provide industry-leading benefits that include medical/dental/vision from day one, short-term incentives, 401(k) with match, paid vacation and holidays, work/life programs, phone discounts, and much more. If you're ready to make the most of your talents, and Own Your Career, we invite you to visit us online and learn more at www.verizonwireless.com/careers.

We are an equal opportunity employer m/f/d/v.