Telecom Acct. Mgr - Auditor: Advocate Networks

Due to growth in our enterprise consulting sector, Advocate Networks plans to recruit a talented individual for our Managed Services practice.

Basic Responsibilities

The Client Account Manager (CAM) is the interface between Advocate Managed Services (AMS) and our customers. Both a customer advocate and a company champion, the CAM interacts closely with the AMS Order Management and Wireless Helpdesk teams and the Client to ensure that proper expectations are set and met, and that each interaction builds the valued relationship between the two organizations. Additionally, the CAM conducts extensive audits of clients’ telecom bills, identifies and addresses any issues, and generates effective presentations and reports, which reflect our activities and the resulting effect on our clients’ business operational and financial performance.

Key Accountabilities

As a key member of the AMS team, the Finance Manager must be able to manage multiple tasks and resources simultaneously. Fulfilling our passion for customer service depends on this person’s ability to organize, create, communicate, and facilitate activities that allow the company to deliver on its customer commitments.

Specific duties and responsibilities include

1. Financial Management. Receives and manages all Wireline and Mobile Telecommunications bills for assigned Clients. Validates all bills received against inventory and contracts. Identifies billing variances and manages variances to resolution. Manages billing relationships with vendors.

2. Account Management. Maintains a comprehensive understanding of Client’s Telecommunications Inventory, Contracts and Expenditures. Reviews and facilitates the fulfillment of contractual obligations. Manages the relationship health with key client stakeholders, including onsite consulting and account reviews.

3. Issue Escalation Management. Interfaces with Advocate Managed Services fulfillment teams, client leadership teams, and vendors to ensure issues are identified, tracked, and resolved in an expedient manner. Provides timely and frequent status reporting to key individuals in all three organizations.

4. Account Extension. Identifies additional revenue opportunities within existing clients through consultative management. Pursues extension revenue and engages sales and business development teams, as needed.

5. Data Aggregation. Work with the Advocate Managed Services fulfillment team to retrieve and/or compile data from various sources for both scheduled and ad-hoc reports

6. Report Writing. Development of executive summary reports in both PowerPoint and Word formats. Includes creation of appropriate graphs and tables, as well as narrative to support key value messages.

Qualifications and Experience

In order to be successful, the Account Manager should have the following knowledge and/or skills:

• Previous experience in Telecommunications Bill Management and/or Order Management
• Proficient in Microsoft Office technologies
• Financial and/or Account Management experience at executive and managerial levels
• Highly skilled in business writing and technical interpretation of documents
• Expert level using Excel, including pivot tables, graphs, etc.
• Familiarity with telecom infrastructure and vendors

Essential Education

• Undergraduate degree in finance, accounting or business management. Specialized sales or account management (particularly Miller Heiman) training a plus.