Job Description:
TD AMERITRADE is a leading organization that has provided brokerage and investment services for over 30 years. Listed in Forbes as one of America's best big companies1, the Company offers a full spectrum of investment services, including a leading active trader program, intuitive long-term investment solutions and a national branch system. Through our brokerage subsidiaries, we provide innovative, powerful online trading tools and services to individual investors.

Our associates are at the heart of what we do. We believe in teamwork, putting clients first, building strong relationships, achieving quality results and working with integrity.

Role
The Technical Support Rep is the primary contact serving technology needs of TD AMERITRADE's institutional clients. This position provides exceptional client support and guidance by conveying an accurate portrayal of TD AMERITRADE's technology products and services to its end users.

Responsibilities:
Resolve Tier 1 client inquires for TD AMERITRADE's internet sites utilizing proper trouble shooting techniques and a variety of online tools
Support third party software programs that TD AMERITRADE clients use to perform daily business
Serve as the liaison between TD AMERITRADE Institutional Services and its technology partners
The Tech Services Representative will perform additional duties and tasks as required by current business conditions. Essential job functions are subject to change

Experience:
Requirements
Must have thorough understanding of Internet, Windows XP and Vista, Microsoft Word, Excel, Access and Outlook
One year customer service experience required, preferably in computer helpdesk or other technical support environment
Ability to work independently efficiently and effectively to resolve client concerns and or issues
Excellent written and verbal skills in order to interact effectively with clients of varying levels of technical knowledge
Ability to analyze and solve complex multiple problems in a timely manner
Ability to interact successfully with other TD AMERITRADE Departments
Financial Services Industry experience preferred
Bachelor Degree or equivalent experience in information systems, computer science, business administration or related field preferred



TD AMERITRADE is an Equal Opportunity Employer. We value diversity and offer a quality workplace.

1Forbes award information available at www.forbes.com/platinum. TD AMERITRADE Institutional, Division of TD AMERITRADE, Inc., member FINRA/SIPC. TD AMERITRADE is a trademark jointly owned by TD AMERITRADE IP Company and The Toronto-Dominion Bank. Used with permission.