Vice President of Business Services: The QTI Group

The Wisconsin REALTORS® Association is embarking on an executive search process to hire a Vice President of Business Services, due to the retirement of the incumbent.

The top business priority for the Vice President of Business Services is to lead the organization’s non-dues revenue-generating activities. These activities include an array of educational training programs, conferences, conventions, and other programs and products. This is a critical position for the WRA, given its revenue-generating responsibilities and its high impact on the relationship between the WRA and its members.

The Vice President of Business Services reports to the President, and directly supervises the staff of the Business Services department. Among his or her responsibilities, the Vice President of Business Services will:

• Identify, develop and implement educational programs and products to meet member needs and generate non-dues income. These include new broker training, pre- and post-license training, continuing education, designation classes, appraisal education, management training, conferences, and conventions. Educational offerings are customized to the firms purchasing them when possible, and delivered through a range of formats (live, DVD, self-study, on demand, etc.)
• Continuously research and develop new sources of non-dues income, and oversee proposed changes and new developments to course curriculums. Monitor real estate forms as a product line, including managing the relationship with the electronic forms vendor and monitoring the sales, inventory and changes to hardcopy real estate forms.
• Generate additional non-dues income from such sources as book sales, insurance products, rebates, sponsorships, exhibits, and advertising.
• Plan and supervise the advancement of technology in the delivery of programs, products and services. Develop and maintain relationships with brokers, boards, technical colleges, affiliated groups, outside 3rd party providers, and other parties to deliver programs, products and services.
• Coordinate marketing efforts and website content on all programs, products and services. Budgeting: develop and monitor the annual budgets (currently about $3 million) for the Business Services department and for research and development. Provide monthly financial status reports of programs and products, and attend all budget-related meetings.
• Manage, mentor, and review the performance of Business Services department staff (currently three direct reports). Attend meetings including: Executive Committee, Board of Directors, budget, strategic planning, and National Association of Realtors meetings. Represent the WRA Business Services department and the organization at various internal and external functions. 　

The successful candidate will have:

• Significant experience in product innovation, marketing and non-dues revenue generation in real estate or a closely related field.
• At least 10 years of association, franchise or closely related job experience.
• At least a 4-year degree in business or a related field.
• Strong knowledge of technology-based education. Strong knowledge of real estate and real estate education.
• Experience in trade show exhibits and large group meeting management.
• Previous management experience.
• Experience in coordinating diverse committees for educational offerings and conferences.
• Ability to read and understand financial statements, and manage a budget.
• Advanced skills in the use of Microsoft Word and Excel software applications.
• The temperament to succeed in the WRA’s culture, including: impeccable personal integrity; strong leadership and organizational skills; strong oral and written communication skills; strong attention to detail; and the ability to be both creative and goal-oriented, following through on ideas from brainstorming to implementation.