BILINGUAL Customer Care Assistant (Spanish & English): ACS (Affiliated Computer Services)

Affiliated Computer Services, Inc. (ACS) is expertise in action ®. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.

ACS is located in Salt Lake at 1911 North 2200 West and we take the INBOUND customer service calls for a leading wireless provider!

We offer

· $9.00 an hour for our 8 week paid training

· Competitive Wages after training

· Health, Vision, and Dental Benefits, and an employee discount digest with discounts to cell phones, laptops, gym memberships and more!

· Advancement Opportunities and 401K!

· Variety of full time shifts with opportunities for overtime

· Exciting and Fun Work Environment

Our Requirements

· At least 18 years of age with High School Diploma or GED

· Must have computer navigational skills

· Must type 25+ wpm

· Must be able to work both weekend days (Saturday & Sunday) during training

· Must be able to work any shift during our hours of operation after training. (Hours of operation are 5:00am – 12:00am (midnight) Monday – Sunday).

· Must be fluent in English and Spanish and be able to communicate with customers in a clear and understandable manner.

If you meet the requirements of this position, send us an e-mail with your resume attached and we will be in contact with you to set up an appointment.

Job Duties include but are not limited to:

*Using a computerized system respond to customers inquiries in a call center environment.

*Respond to telephone inquiries and complaints using standard scripts and procedures.

*Gathers information, researches/resolves inquiries and logs customer calls.

*Communicates appropriate options for resolution in a timely manner.

*Informs customers about services available and assesses customer needs.

*Provides functional guidance, training and assistance to lower level staff.

*Provides assistance, training and troubleshooting support to lower level staff.

*Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.

*Prepares standard reports to track workload, response time and quality of input.

*Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

*All other duties as assigned.

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com.