Director of Data Center Operations: Webroot Software

Director of Data Center Operations

The Director of Data Center Operations is responsible for overall day-to-day operation of Webroot’s SaaS and Datacenter Operation’s production environment and the achievement of systems availability and service objectives. As a hands-on leader you will be responsible for the delivery of operational metrics and provide leadership for system improvements gleaned from these metrics. You will also develop capacity forecasting tools and facilitate the understanding of the business objectives by employees within the department. Additionally, you will mentor and coach staff by identifying individual strengths and areas for development and implementing plans to ensure their continual growth.

RESPONSIBILITIES

• Leading your team’s efforts in uptime of internet production systems and testing environments.

• Establish 24/7 monitoring, problem identification, escalations, and notifications related to all internet production systems, and services

• Manage budgets, staff and activities of our Data Centers and Data Center expansions globally.

• Team with Development groups to review, accept and ensure proper integration of new services into production environment.

• Identify operational issues impacting service levels and working with Operations groups to drive their resolution

• Manage vendor and partner operational relationships.

• Develop, and ensure adherence of operational policies, procedures, and expectations.

• Manage tasks impacting the tactical Operational activities of production environment.

• Generate the timely delivery of comprehensive status and executive reports for day to day operational performance and health.

• Manage internal change control processes.

• Manage capacity planning, system monitoring, and system load testing processes.

SKILLS AND EXPERIENCE

Required Skills:

• MS or BS degree in computer science or a scientific or mathematical field.

• 10 years minimum technical management experience in an Operational role, managing capital and operating expense budgets, supporting Internet and/or SaaS applications in a UNIX/LINUX/Windows enterprise environment.

• Experience managing multiple data centers and developing the strategies used to maintain a highly available operational environment.

• A broad based knowledge on establishing and maintaining a centralized systems support infrastructure, plus experience working in large scale transaction processing environment.

• Data center operations experience that includes capacity planning and forecasting, disaster recovery and business continuity is key.

• Advanced knowledge of Databases (i.e. MS SQL, MySQL) and Networking services and protocols (i.e. DNS Services, TCP/IP, Web, Email).

• An ability to solve problems and move quickly in a fast-paced environment that can switch gears quickly is required.

Additional Required Skills:

• Excellent oral and written communications.

• Strong analytical, planning, project management and problem solving abilities

• The ability to prioritize and manage multiple projects

• Aptitude for learning new technology quickly

• Must be knowledgeable of 7x24 operational principles

• Excellent skills in business organization and operations

• Knowledge of emerging application software technologies

• Demonstrated in–depth knowledge of computer systems design, architecture, and integration of system hardware, software and networks.

• Ability to establish effective collaborative working relationships with multiple support groups across the company

If you would like an opportunity to work with this widely recognized worldwide leader in security technology, send your resume to jlandau@webroot.com for consideration.

Principals only- no third parties, please. Webroot Software, Inc. is an Equal Opportunity Employer.

About Webroot Software

Webroot provides industry-leading Internet security solutions for consumers, enterprises and small and medium businesses worldwide. Webroot products consistently receive top review ratings by respected third parties and have been adopted by millions globally. In addition to our award-winning business and consumer software, Webroot now protects enterprises with Webroot® Security Software-as-a-Service (SaaS). Webroot Web Security SaaS and Webroot E-Mail Security SaaS are subscription-based services that provide on-demand web, email and archiving solutions, giving organizations a flexible and cost-effective alternative to on-premise security.

Founded in 1997, Webroot is globally recognized for providing innovative, best-of-breed security solutions that protect personal information and corporate assets from online and internal threats. The company is privately held and backed by some of the industry's leading venture capital firms, including Technology Crossover Ventures, Accel Partners and Mayfield. Webroot currently has more than 300 employees worldwide. Our headquarters are located in Boulder, Colorado, with offices in Mountain View, California, Europe, Japan and Australia.