UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?
Director, Wellness Operations, Bloomington, MN-315143
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.
By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.
The Director, Wellness Operations will have the responsibility for the management of the overall operations of the Demand Management and Engagement Specialist Teams. Determine performance objectives/metrics and tools to measure progress and ensure consistent achievement of business objectives.
This individual will ensure that Wellness has efficient processes, technology and staff in place to service all customers. The Director will lead, supervise, direct, and evaluate department personnel in a manner which consistently results in attainment of departmental and overall organizational goals and objectives. Ensure that the operation meets performance objectives and provides excellent service for all Wellness customers by having regularly monitoring quality audits and satisfaction metrics.
The Director, Wellness Operations will be responsible for the written documents and procedures needed to establish and maintain sufficient, necessary control and direction over the Demand Management and Engagement Specialist processes of Wellness Operations
- Lead the Engagement Specialist teams to deliver high quality enrollments and scheduling support to the coaching staff
- Lead closed loop demand management analysis and planning to determine productivity of the organization and adjust the identification sources to meet client commitments
- Lead internal operations planning for accurate prediction of ability to meet customer commitments
- Establish long-term enrollment projections and ensure the identification sources are managed properly to meet the goals
- Act as primary liaison to Client Implementations for distribution of work
- Lead the development of business processes, tools and measures to manage the Demand Management Team
- Establish and manage operations responsibilities for meeting Performance Guarantees
- Develop and implement operational reporting requirements. Complete on-going report generation as needed
- Manage Demand Management and Engagement Specialist issues through to resolution
- Provide data and process analysis support to critical projects
- Lead and manage specific projects as assigned
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined. Qualifications
Essential Job Qualifications:
- BS/BA in business, leadership or health promotion
- 10+ years of management experience and leading staff
- 3+ years implementing and/or leading inbound and outbound call centers
- Ability to perform and drive complex scenario-driven analyses using Excel, Access and other analytical tools
- Strong communication, problem solving and analytical skills. Ability to drive change and influence individuals at all levels of the organization and to take appropriate risks
- Strong, independent decision-making ability
- Proven success in business planning and implementation
Knowledge, Skills, and Abilities Required:
- Planning and Organizing: Ability to efficiently allocate own and assigned resources' time to meet individual, team and organizational goals
- Ability to convey thoughts (orally and written) in a clear, concise, and timely manner appropriate for the audience
- Customer Service: Ability to provide quality customer service by anticipating, understanding, and striving to achieve customer needs
- Ability to lead, work and interact with professionals as part of an interdisciplinary team
- Ability to accept constructive feedback for continual improvement
- Ability to add to a team atmosphere where a team approach is highlighted and valued
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. |
