UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?
Customer Service Quality Manager - Green Bay, WI-313535
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description Ovations is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel.
That's how it is at Ovations. Everyday, we're collaborating to improve the health and well being of the fastest growing segment of our nation's population. And we're doing it with an intense amount of dedication.
Customer Service Quality Manager - Green Bay, WI
Position Description:
Positions in this function are responsible for all aspects of Managing the Quality Assurance team within the Customer Service job family. Conducts audits and provides feedback to reduce errors and improve processes and performance.
Here, you will discover a culture that grows through challenge. That evolves by being flexible. That succeeds by staying true to our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth. Qualifications Requirments:
- 3+ years experience in Management in a Call Center or Healthcare industry is required.
- Ability to develop direct reports i.e., coaching, mentoring and professional growth is required.
- 2+ years managing quality team or quality program is required.
- 3+ years Proven ability to take complex targets and initiatives and move to a simplistic approach,implentation and communication
- 3+ years experience writing system requirements documentation, gathering and analyzing data
- Intermediate to Expert level experience in MS/Office (Word, Excel, PowerPoint & Outlook) is required.
- High School Diploma or GED is required.
Assets:
- Ability to be proactive in day to day quality operations and decisions.
- Bachelor's degree or equivalent experience is preferred.
- MS/Visio is strongly preferred.
- Certified or Experience in SixSigma and Six Sigma Methology
- Experience in the Health Care Industry (health care delivery)
- HIPAA Compliance, 837 Transaction experience is preferred
- Knowledge of Medicaid and Medicare claims is a plus
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. |
