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Customer Service Delivery Teammate: CARQUEST Auto Parts

Job ID21871
Company NameCARQUEST Auto Parts
Job CategoryRetail; Manufacturing/Operations
LocationBangor, ME
Position TypePart-Time, Employee
Experience0-1 Years Experience
Date PostedSeptember 29, 2009 (Reposted Nov 19)

Company Overview

CARQUEST is committed to serving our customers through more than 3,400 Auto Parts Stores and 40 distribution centers across North America.

With its corporate headquarters in Raleigh, North Carolina, CARQUEST is the premier supplier of replacement parts, accessories, supplies and equipment for virtually all makes of domestic and foreign automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories.

At CARQUEST we believe that our growth is achieved through the efforts of our people. We offer a competitive salary and benefits package, paid holidays, and career development for our full-time associates.

A Positive Influence on the Lives We Touch
We are guided by a shared purpose "to be a positive influence on the lives we touch, while proudly serving a world in motion." Whether the lives we touch are our customers', our neighbors', or other members of the CARQUEST team, our values enable us to achieve this purpose every day.

CARQUEST Promotes Growth From Within
We believe that loyal, long-term associates are a competitive strength, so we work with our associates to develop growth and advancement strategies and opportunities for everyone to utilize their skills and talents to reach top performance.

CARQUEST University
Associates are offered a broad range of training, from technical skills to interpersonal skills, primarily through the excellent training programs offered by CARQUEST University .

As one of the premiere companies in the automotive aftermarket in both the US and Canada , we want to be our customers' first choice for their vehicle parts and accessories needs by consistently providing the best customer service: the right part available at the right time.

Customer Service Delivery Teammate

Description
Diversity œIf we're to become a global brand of excellence, we must embrace the changing demographics of the workforce and our customers by recruiting, promoting, developing, and retaining the most talented teammates." - Temple Sloan III, President & CEO Diversity in skill sets and perspectives enables teams to think in many dimensions. Bringing together people of different ethnicities, gender, education, language, viewpoint, experiences, geographies, and diverse backgrounds achieves richness in ideas. People think and act the backgrounds they come from. These, if not heard or valued, can contribute to feelings of exclusion in the workplace. Making sure that everyone has a voice leads to solutions that address real business challenges and workplace opportunities. Our Diversity Concept is comprised of two fundamental principles. We rely on our teammates to help us enter new markets by working together to provide superior service excellence. · Creating a workplace that reflects diversity of the communities from which we attract our teammates and to whom we provide our products and services; and · Creating an environment that values teammate differences and inspires innovation, creativity, and solutions. Within our company, we have defined Six Centers of Excellence that establish the foundation for building brand excellence, to which Diversity is a evolving key attribute: People, Customer Service, Product, Technology, Training, and Communications. People Excellence encompasses our ability to attract, acquire, on-board, develop, and retain talented teammates as we grow and change the business. Our Vision is to make customers' lives better through high quality, competitively-priced products and services, but more importantly through our teammates' ideas and enthusiasm. Our Diversity Mission is to inspire teammates to behave as owners, to exceed customers' expectations and partner with them thereby creating wealth for all stakeholders. As a Customer Service Delivery Teammate, you will take a leadership role in: * General knowledge of automotive aftermarket functions and purpose. * Position requires proof of good driving record and good defensive driving skills. * Must maintain a good driving record and must pass a prework screen to demonstrate ability to perform the physical requirements of the job in a safe and efficient manner. * Good organizational and time management skills required * Able to understand catloging index systems and able to read manufacturing automotive components paper cataloging system. * Learns to use point of sale and electronic cataloging systems We are an Equal Employment Opportunity Employer




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