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Customer Service: Volt Workforce Solutions

Job Description:
Volt is currently recruiting for Customer Service Professionals in the Broomfield, CO area. Qualified candidates will be responsible for communicating information to customers related to Network maintenance. This would include communicating general impacts to customer services as well as responding to customer questions related to Network maintenance. This role will include direct interaction with customers mainly by email, but some phone calls may be administered. The duties basically consist of taking canned verbiage from a software tool, tweaking it slightly to pertain to the individual customer in regards to the specific maintenance that was completed and emailing that information to the customer. The data that will be provided will be the date, time, etc. The Customer Service Rep will have to have the attention to detail and excellent verbal and written communication skills to analyze the pre-populated text and make sure the information is stated correctly.

Job Requirements:
Min requirement – Associates in communications or business management. Preferred experience in Customer Service Management and/or direct customer services support activities. Basic computer skills (Microsoft suite), Detailed oriented, Strong interpersonal skills, highly organized, ability to multi-task and work well in a team environment. Excellent communication skills are a must!