Call Center Representative: Aftra-Sag Federal Credit Union

Under minimal supervision responsible for professionally, efficiently and accurately processing members requests in confidential and manner. Cultivate and retain member accounts by determining nature and extent of each members financial needs.

Opens and closes member accounts

Assist member with difficult problems involving research, as well as being able to refer the member to the appropriate person/department when necessary.

Take requests for wire transfers, stop payments and EFT disputes

Answers member questions and provides information regarding Credit Union products and services

Ability to identify member product and service needs

Qualified Candidate Should Have:

• Good organizational skills
• General clerical skills such as filing, faxing and photocopying
• Professional oral and written communication skills.
• Ability to work in a team environment
• Ability to analyze and resolve member relation conflicts with good judgment and common sense.
• Ability to use a PC, keyboard and mouse
• Professional telephone etiquette
• Ability to multi-task and prioritize
• Ability to maintain professional composure under pressure