Network Associate - Norfolk, VA
Job Title: Network Associate - Norfolk, VA
Job Code: HITS09091011
Job Description:
- This positions primary role is to provide rapid recovery of an Enterprise network, while receiving work direction from the NOC Shift Lead Engineer.
- Works to ensure that the site network, IDS/IPS and VPN devices and network/device management environment is reliable and that performance exceeds that of contracted service levels.
- In this position, you may work on portions of the network carrying classified information.
- Operates under the supervision of the NOC Operations Manager or designee.
- Troubleshoot outages as assigned by Operations Manager or Designee.
- Use Campus Manager or similar device management systems to determine actual impact of assigned outages.
- Update and resolve both Remedy tickets and Shift Log entries.
- Lead conference calls for assigned SRM’s and outages.
- Perform escalation as required for assigned outages.
- Generate Incident report for Operations Manager review for assigned outages.
- Use RME and Campus Manager to perform daily tasks.
- Mentor more junior technicians/engineers.
- Act as escalation point for more junior technicians/engineers.
- Provide relief to more junior technicians/engineers for breaks, lunches, mentoring sessions and absences.
- Turn up and troubleshoot switch ports.
- Troubleshoot SNMP traps reported by Network Technicians.
- Find and disable Rogue Machines as directed by Remedy tickets assigned by the security group.
- Perform Switch/ IDS/IPS and VPN turn ups.
- Maintain network IDS/IPS and VPN device systems in good working order.
- Perform OS (IOS, CATOS, ScreenOS, W2K, Solaris, Linux) upgrades.
- Perform additional tasks directed by senior personnel.
Qualifications:
- Bachelor’s degree in computer science or equivalent experience in related field. Cisco CCNA required, CCNP and Juniper JNCIA-FWV a plus, others as required.
- 3-5 years experience that includes operational support, hands-on implementing and configuration of network devices such as servers, routers, hubs, switches, IDS/IPS, VPN UPS, desktop computers, and cabling in a large LAN/BAN/MAN/WAN environment.
- Knowledge of Cisco network products, Juniper Netscreen VPNs and Symantec network IDS products.
- Knowledge of trouble ticketing software (Remedy) and network monitoring solutions (Tivoli NetView, NetCool; CiscoWorks; Juniper GlobalPro and NetScreen Security Manager)
- Ability to lift up to 50 lbs.
Preferred Additional Skills:
- Previous experience working on DoD bases/sites, including previous military service highly desirable.
- Strong communications, writing and editing skills needed to transfer information to individuals involved in the networking process.
- Strong problem solving and troubleshooting skills.
This position requires the candidate to be able to obtain a security clearance. In order to obtain a clearance you need to be a US Citizen and show proof of citizenship.
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
It is Harris Corporation policy to recruit, employ, promote and take other personnel actions without regard to race, color, religion, gender, age, national origin, disability or membership in any other group(s) protected by federal, state, local or international laws or regulations, and to take affirmative action as required by law.
