Talent Management-Professional Services Implementation Consultant: SuccessFactors.com

Professional Services Implementation Consultant

SuccessFactors’ On-Demand Performance & Talent Management solution delivers easy-to-use technology that helps companies achieve maximum employee productivity and performance by streamlining strategic talent management processes. We help companies of all sizes align, develop, motivate and maintain their employees by enabling them to set and align goals, measure and manage employee performance, reward and compensate, and ensure adequate bench strength of talent across the organization to meet ongoing business needs.

The suite includes solutions for recruiting management, goal alignment, performance management, compensation, succession planning, and workforce analytics. Founded in 2001, SuccessFactors has multiple worldwide offices collaborating for strong local support of customers. We currently have 600+ employees and are growing every day...

The primary role of a Professional Services Consultant is to conduct SuccessFactors ASP implementation projects with customers:

Duties and Responsibilities:

• Conduct discovery meeting with customer
• Write statement of work
• Create project plan in cooperation with customer's internal project manager
• Participate in weekly customer project team meetings, maintaining "action items" lists
• Educate the customer on employee database and technical requirements
• Provide best-practice guidance on customer processes
• Configure application to meet customer needs
• Document and track customer product enhancement requests and discovered bugs
• Bring in additional consultants and technical resources as necessary
• Provide train-the-trainer, administrative, and reporting training to the customer
• Manage the relationship with the customer and be SuccessFactors' primary "face" to the customer throughout the implementation process
• Document customer business needs, implemented/configured processes, and any unresolved open action-items; deliver this documentation to Customer Success unit
• Master and maintain detailed knowledge of SuccessFactors' product-suite configuration options
• Complete implementation projects within the time allotted, with high levels of customer success from the business process, and with high levels of customer delight

Qualifications:

• Several years of experience in software integrations within or for a Human Resource Department.
• Experience in HR practices, as well as PeopleSoft, Lawson, Oracle or other HR software preferred
• Extensive HR background in Organizational Development, Leadership Development, Succession Planning, 360 Review, Core Competencies, etc.
• Experience with managing the Quality Assurance processes for software implementations
• Excellent oral and written communication skills
• Technical understanding of software operating systems and ability to work comfortably with HRIS engineers.
• Knowledge of XML or HTML a plus.

Please visit us at www.SuccessFactors.com to learn more about us, to view all current job postings, and to apply. Please submit resumes to (http://www.successfactors.com/careers/)