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Patient Services Administrator: Physiotherapy Associates

Physiotherapy Associates is a leading provider of outpatient physical therapy and orthotic and prosthetic services, with over 750 clinical sites throughout the US.

We pride ourselves on employee and patient satisfaction and offer a remarkable level of customer service. We are seeking an individual with strong interpersonal and communication skills to join us at our Madison, WI O&P facility, and will assist us in servicing our valued patients and help generate an excellent working environment.



Essential Functions:

• Ensure the highest level of customer service is provided to patients, fellow employees and referral sources.
• Ensure that accurate insurance information, verification and pre-authorization is obtained.
• Process all billing daily, ensuring that claims are accurate, timely and fully documented.
• Follow up on all open accounts, maintaining thorough chronological financial records on each patient account.
• Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities and reduce Days Sales Outstanding (DSO).
• Provide counseling to patients advising them of their financial responsibility and obtaining credit agreements for outstanding balances.
• Apply payments and adjustments to patient accounts in billing system, processing deposits and cash sweeps calls in a timely manner.
• Maintain accurate and complete patient files, ensuring that they are compliant.
• Administer quality assurance programs to ensure patient satisfaction with facility services as necessary.
• Ensure timely reporting of key statistics to market management and division for sales, revenue, cash and patient flow.
• Comply with the system of internal controls to ensure proper handling of cash receipts, including billing system data entry and bank deposits.
• Ensure accurate and timely reporting of facility employee hours to Payroll Department.
• Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments.
• Performs other duties or special projects as assigned.

Requirements:

• High School Diploma or GED
• Able to work alone
• Ability to occasionally briefly assist practitioners with physical /technical work
• Able to lift up to 25 lbs at various times of the day/week
• Medical Office management is essential.

Physiotherapy Associates is an equal opportunity employer. Only those candidates who possess the required experience will be considered.


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